Impossible to clone and other things - TrueImageTools.exe error

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 3
Kommentare: 6

Hi,
Long ago, I wrote in this forum because I can't run Acronis 2012 on both my computers. Only Backup works. Everything else no.
If I try to start the clone, the application will not start (windows shows the classic message "stopped working") and Acronis will remain open in the "Acronis Start Window". It's a month I try to solve the problem but did not succeed. I tried everything.
The Windows log tells me the following (it's in my language but I think that is understandable):

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: TrueImageTools.exe
Versione applicazione: 15.0.0.5545
Timestamp applicazione: 4e726b78
Nome modulo con errori: ntdll.dll
Versione modulo con errori: 6.1.7601.17514
Timestamp modulo con errori: 4ce7ba58
Codice eccezione: c0000005
Offset eccezione: 0002e3fb
Versione SO: 6.1.7601.2.1.0.256.1
ID impostazioni locali: 1040
Informazioni aggiuntive 1: 0a9e
Ulteriori informazioni 2: 0a9e372d3b4ad19135b953a78882e789
Ulteriori informazioni 3: 0a9e
Ulteriori informazioni 4: 0a9e372d3b4ad19135b953a78882e789

I need to solve this problem. Please help me!

Do, 12/15/2011 - 18:14
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 3
Kommentare: 6

I wrote to this forum some days ago. It's incredible that I can not use the program and not getting any response.

Some updates:

I found that Acronis works only if I start the application again and again and again ...... until it works!! Absurd!!!! and even when it starts, I only hope that the application will run, until the cloning process start!!! It's an incredible thing!!!!!

This happens on both my PC. I want to be accurate: PCs that with Acronis 2010 and 2011 I never had any problem!

From all this, I can only say that your software, version 2012, is seriously buggy!

Now I want to know (and I hope you will kindly respond to this at least) the exact procedure to follow to do regularly request to get my money back.

Thanks

So, 12/18/2011 - 12:56
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Beiträge: 87
Kommentare: 9259
mvp

Nirvana,

Remember this is a user-forum, and participation from Acronis employees is far from systematic.

It is hard for another user like me to diagnose the kind of problem you have. You should try to uninstall 2012, run the clean up utility for 2011 and 2012, reboot in a clean boot (use msconfig to disable all non-Microsoft services and start up items, and install 2012.

So, 12/18/2011 - 19:05
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