Direkt zum Inhalt

My backup list has disappeared

Thread needs solution

I have been using True Image 2015 since the beginning of the year. Yesterday I went to do a manual backup of one drive to an external drive like I have been doing. My list of 5 or 6 backup "presets" is gone!

I ended up starting from scratch again. When the backup was complete I closed out of TI and then launched it again...the new backup on my list area was gone again! What is going on?

Running on Windows 8.1

0 Users found this helpful

Shutdown ATI, delete the Database folder under c:\programdata\Acronis\TrueImageHome
Restart ATI.
Create a new backup task pointing at empty directories.

Thanks for the reply Pat. I will try this. Does this mean I have lost my backup list for good though?

Question..when you say create a new backup pointing at empty directories, all I did was add backup, and O.K. to save...I did not have the option to save to a particular location...

I removed the database folder and my old backup list reappeared. I added a "test" backup and selected backup later...closed ATI and relaunched. My original list is still there! Thank you. Still don't know what you mean by "pointing to empty directories". Anyway, what happened? Should I expect this to happen again?

BTW, running build 6613

Not sure it will happen again. Probably some corruption with the database...

Please explain more clear if on ATI 2016 the directory: c:\Programdata\Acronis\TrueImageHome   has to be complete deleted so my Backup List will show again ??? URGENT !!!!

Nestor,

The instruction above in post #1  was only to delete the database folder

do not delete the entireTrueImageHome folder.

 

The log file is informational only.  Its contents has no bearing on the actions by the program.