My backup list has disappeared
I have been using True Image 2015 since the beginning of the year. Yesterday I went to do a manual backup of one drive to an external drive like I have been doing. My list of 5 or 6 backup "presets" is gone!
I ended up starting from scratch again. When the backup was complete I closed out of TI and then launched it again...the new backup on my list area was gone again! What is going on?
Running on Windows 8.1


- Accedi per poter commentare

Thanks for the reply Pat. I will try this. Does this mean I have lost my backup list for good though?
Question..when you say create a new backup pointing at empty directories, all I did was add backup, and O.K. to save...I did not have the option to save to a particular location...
- Accedi per poter commentare

I removed the database folder and my old backup list reappeared. I added a "test" backup and selected backup later...closed ATI and relaunched. My original list is still there! Thank you. Still don't know what you mean by "pointing to empty directories". Anyway, what happened? Should I expect this to happen again?
BTW, running build 6613
- Accedi per poter commentare

Not sure it will happen again. Probably some corruption with the database...
- Accedi per poter commentare

Please explain more clear if on ATI 2016 the directory: c:\Programdata\Acronis\TrueImageHome has to be complete deleted so my Backup List will show again ??? URGENT !!!!
- Accedi per poter commentare

What abouth the DataBase Log ? It has to be deleted also ?
- Accedi per poter commentare

Nestor,
The instruction above in post #1 was only to delete the database folder
do not delete the entireTrueImageHome folder.
The log file is informational only. Its contents has no bearing on the actions by the program.
- Accedi per poter commentare