Nonstop BackUp does not work anymore
Nonstop Backup leads to the following error code:
Kann vom Storage nicht lesen. (0xD60007)
Tag = 0xF8C74554441EA840
Datei I/O Fehler. (0x40011)
function = "OpenFileW", filename = "\\?\C:\Windows\SysWOW64\.metadata"
Tag = 0xF35F747B3B21F832
Das System kann die angegebene Datei nicht finden (0xFFF0)
code = 80070002)
Tag = 0xBD28FDBD64EDB8B9

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Hi,
i'm having the same problem... after 3 days the backup stops running. I can't find a log or error. where can i check ?
I only manage to receive the error when i try to do a restore.
Cannot read from storage. (0xD60007)
Tag = 0xF8C74554441EA840
Failed to read archive data. (0x3E9)
Tag = 0xD41C6D299DCCD31B
Read error or metadata content is corrupted. (0x1703EE)
Tag = 0x393E6815106A868
The error is very similar, and i think that creating a backup from scratch is not a good reputation for acronis.
Any suggestion/solution ?
Do you need some more info ?
B. rgeards
Fabrizio
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Hello Fabrizio Fiammenghi,
Please let us investigate the issue and do the following:
Please do the following in order to collect the information:
- Download the file;
- Run the downloaded file
- Send us the files created.
The gathered information will be put in adv_report.zip in the same folder, where the AcronisInfo was saved.
Running AcronisInfo may take up to 5 minutes.
Could you please make screenshot with the error and send it to us?
If you are not familiar with making screen shots, please read the below step-by-step instructions.
- Get to the window which you want to make a screen shot of;
- Hit the (Alt+)PrintScreen button on your keyboard;
- Run Paint usually available in Start\Programs\Accessories or another graphics application;
- Choose Paste command in Edit menu;
- Save the result picture in JPEG format being preferable.
Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the issue appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.
Thank you.
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Hello!
I have a similar problem with Non-stop backup in ATI home 2010 build 5,055 under Win7 Pro x64.
When I try to clean up the non-stop storage, I get an error with the following details:
Cannot read from storage. (0xD60007)
Tag = 0xF8C74554441EA840
Failed to read archive data. (0x3E9)
Tag = 0xD41C6D299DCCD31B
Read error or metadata content is corrupted. (0x1703EE)
Tag = 0x393E6815106A868
The error means that I can't clean up the non-stop storage area, so there's only 9GB of the available 680GB free, hence non-stop backup has stopped. Could you please help me get it working again?
Thanks.
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