Not all folders showing in "my documents" whilst setting up file backup

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Hi all,

I'm setting up a file backup including the "my documents" folder but not all folders in "my documents" are showing up. There's at least 2 folders which don't appear during the file selection stage. Anyone else experienced this?

I've attached a pdf showing the 2 side by side - note that the Silent Hill and Stalker folders on the right do not show up in the Acronis set up screen on the left.

Running TI Home 2011 on Windows 7 x64.

Thanks for your help.

Anhang Größe
doc1.pdf 336.5 KB
Mo, 08/30/2010 - 12:47
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Anyone else experiencing this? Any help would be appreciated or should I start a support ticket?

Thanks.

Di, 08/31/2010 - 09:29
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Hi Adrian

I think you are forgetting that there are two locations in Libraries the users documents folder and the public documents folder.

I suspect that the folders you are "missing" are in the public area.

In your image the left and right sides are not showing the same location as a starting point. The right side is starting in libraries try expanding the little arrow and then looking at the two items that I believe will appear.

Di, 08/31/2010 - 15:22
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Ray - you're a star! Didn't realise the one shown on the right (within Windows) consolidated both folders. Have now found the public docs folder in Acronis and the "missing" folders are there!

Thanks again.

Di, 08/31/2010 - 15:29
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