[RESOLVED] Acronis True Image 2013 installation will not start on a Windows 7 32-bit MS Virtual Machine

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The ATIH2013_5551_en-US.exe install program crashes instantly every time I attempt to open it inside a Microsoft Virtual Machine running Windows 7 Pro 32-bit. I have never installed 2013 on any of my computers yet. I have been running every version of Acronis since 2009, and every version seems to cause some trouble with my computer, especially on new releases, so I wanted to run it from a virtual machine instead.

Any suggestions? I posted the crash info below.

Thanks : )

Matt

Problem signature:
Problem Event Name: APPCRASH
Application Name: ATIH2013_5551_en-US.exe
Application Version: 16.0.0.5551
Application Timestamp: 50355150
Fault Module Name: ATIH2013_5551_en-US.exe
Fault Module Version: 16.0.0.5551
Fault Module Timestamp: 50355150
Exception Code: c0000005
Exception Offset: 00009232
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Issue resolved here.

Mi, 10/03/2012 - 14:40
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Beiträge: 87
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mvp

Such a crash is hard to diagnose by another user. Things to consider are potential conflicts with other low level drivers (security software, for example).
A standard troubleshooting approach is to uninstall, use the cleanup utility found here http://kb.acronis.com/content/34876, create a clean boot environment with msconfig, reboot and reinstall.

Mi, 10/03/2012 - 21:12
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Wild goose chase. The installation packaged was damaged and incomplete. Re-downloading solved everything.

Thanks : )

Mi, 10/03/2012 - 21:31
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