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[RESOLVED] Fresh install of True Image 2013 hanging forever on start up screen... Help!

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I recently upgraded my computer to Window 8. Everything works except True Image 2013. When I try and launch True Image the first screen you see just hangs (Not Responding). I've left it for hours, I've tried uninstalling, using the latest Acronis clean-up tool to scrub the Acronis stuff from my computer before re-installing, tried modifying the registry to ensure it wasn't trying to scan for backups on start up. And still it just hangs...

Anyone know what I can do? Thanks for any help.

Issue resolved here.

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Brian,

Is this a brand name PC, if so what brand and model?

Is your firewall and AV software Win 8 compatible?

Is your user profile one that has Admin permissions or a standard user one?

It might be worth uninstalling 2013, running the 2013 registry cleaner, reboot, re-install 2013, reboot, see how it goes.

It's an HP Envy 17, three months old. The av/firewall is ESET, latest version, and is Win8 compatible. My profile has administrator privileges. I've tried uninstalling 2013 quite a few times and running the Cleanup Utiility (as found on http://kb.acronis.com/content/34876), rebooting after uninstall then after the cleanup. And still the problem remains. The same computer had TI 2013 on it when it was running Windows 7 with no problem.

Brian,

Have all the HP drivers been updated to W8 ones?

Colin,

Yes, I went through and updated every single available driver for Windows 8 (chipset, wifi, lan, bt, sound, video, intel rapid storage, etc.). There were two items which didn't have Windows 8 specific drivers (Intel USB 3.0 eXtensible Host Controller, it is using an MS supplied one for Windows 8); the Intel site has no drivers for it for Windows 8, so perhaps its support is just native to Windows 8.

Woohoo! Fixed the problem, thanks in great part to this post: http://forum.acronis.com/forum/37887 . The problem was that my CDROM drive driver entry had a no-longer valid LowerFilters entry in its Class registry entry. I deleted the LowerFilters entry and voila, Acronis True Image could suddenly run! Thanks Colin.

Brilliant!