[RESOLVED] Fresh install of True Image 2013 hanging forever on start up screen... Help!
I recently upgraded my computer to Window 8. Everything works except True Image 2013. When I try and launch True Image the first screen you see just hangs (Not Responding). I've left it for hours, I've tried uninstalling, using the latest Acronis clean-up tool to scrub the Acronis stuff from my computer before re-installing, tried modifying the registry to ensure it wasn't trying to scan for backups on start up. And still it just hangs...
Anyone know what I can do? Thanks for any help.
Issue resolved here.
- Se connecter pour poster des commentaires
It's an HP Envy 17, three months old. The av/firewall is ESET, latest version, and is Win8 compatible. My profile has administrator privileges. I've tried uninstalling 2013 quite a few times and running the Cleanup Utiility (as found on http://kb.acronis.com/content/34876), rebooting after uninstall then after the cleanup. And still the problem remains. The same computer had TI 2013 on it when it was running Windows 7 with no problem.
- Se connecter pour poster des commentaires
Brian,
Have all the HP drivers been updated to W8 ones?
- Se connecter pour poster des commentaires
Colin,
Yes, I went through and updated every single available driver for Windows 8 (chipset, wifi, lan, bt, sound, video, intel rapid storage, etc.). There were two items which didn't have Windows 8 specific drivers (Intel USB 3.0 eXtensible Host Controller, it is using an MS supplied one for Windows 8); the Intel site has no drivers for it for Windows 8, so perhaps its support is just native to Windows 8.
- Se connecter pour poster des commentaires
Woohoo! Fixed the problem, thanks in great part to this post: http://forum.acronis.com/forum/37887 . The problem was that my CDROM drive driver entry had a no-longer valid LowerFilters entry in its Class registry entry. I deleted the LowerFilters entry and voila, Acronis True Image could suddenly run! Thanks Colin.
- Se connecter pour poster des commentaires
Brilliant!
- Se connecter pour poster des commentaires