Slow speeds, Acronis website slow, Waste of time?

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Beginner
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I thought Acronis online would be a good bet, but the speeds are super slow, and it won't work with any of my proxies.

I get 551 kbit/s. Why do they quote kbit/s? Everyone uses kilobytes or megabytes per sec. I suspect this is a ploy to trick us into thinking it's 10x faster than it is.

I would like to cancel my subscription, does anyone know how I can do this? The whole service seems really unreliable, and logging in via the web is also super slow. I suspect Acronis just haven't invested enough in hardware to support this service, and until they do I'm going to withdraw.

Fr, 03/12/2010 - 13:08
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
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To cancel use the support page and create a support request regarding the technical issues and ask for a refund.

My ISP and all others in the UK quote internet connection speeds in bits/s and 500 Kb/s is as fast as most connections will go here. Mine has a maximum upload of 1Mb/s and I cap ABS at 750Kb/s which it easily reaches now. I don't use a proxy.

Fr, 03/12/2010 - 15:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
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Upload speed? If so, theoretically that equates to 12.5 MB/s.

I get 20Mb/s download which max's out to about 16 or 17 in reality off peak.

Fr, 03/12/2010 - 16:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello all,

Thank you very much for posting. I will definitely assist you with this.

bin,

I really appreciate your assistance!

jt7747 and  Jörn Brandt,

I apologize for the inconvenience, we are constantly working to improve our online backup servers. I can recommend the following article from our Knowledge Base as well as checking this thread (7902) where all the hot issues with our online backup are discussed.

jt7747,

I have checked our database and found your refund request. Please allow a few days for the refund to be processed.

If you have additional questions, please let me know.

Thank you.

Di, 03/16/2010 - 13:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
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Hello,

if I recover my data via webinterface the speed is great. Why can I not recover with this speed in Acronis True Image Software?

Mi, 04/14/2010 - 15:03
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