True Image Home 2010 and Wireless Keyboard
Maybe this has been addressed, but I can't find it. I have Win 7 Pro 64 bit with Microsoft Wireless keyboard and mouse. I cannot get the mouse to work when I enter the F11 menu at bootup. I cannot even get the keyboard arrrow keys to work. How can I fix this?

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Hello,
Colin, thanks for your help.
John, let me assist you. Most likely, standard bootable media doesn't detect your keyboard properly or doesn't have necessary drivers. I may recommend you to try a special version of Acronis Bootable Media available in your account:
- Log in to your account;
- Once logged in, click My Products & Downloads:
- Scroll down to the registered product and click Bootable Media:
- Click Download:
-
Acronis Bootable Media will be downloaded as an ISO file. See Burning an ISO Image.
If the issue still persists with the ISO image, please gather Acronis Linux Report, Windows System Information and submit a support request.
Please reply to this thread if you have any additional questions.
Thank you.
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