Trueimage 2010 fails to mount/dismount image in windows 7 x64
This is happening often. I'll right click an image backup then go to archive and mount. Then nothing happens. I open task manager and TrueImage.exe. Sometimes more than one. I then have to kill the process. Then I can usually mount, this also happens when dismounting. This stuff never happened with trueimage under vista and I been using the same version under windows 7 now.
Version 13.0.6053
Hopefully there is some work around or something.

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I explored an image fine, and mounted and dismounted inside TI fine. The bug only happens at random. I use windows explorer no third party.
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Hello Ian,
I understand the question and will do everything possible from my side to give you a clear explanation.
Can you please clarify have you upgraded Windows Vista to Windows 7 recently? If so it can be the reason for the issue. As a result of upgrading from Windows Vista to Windows 7, Acronis drivers are overridden by Windows drivers.
Run the Acronis True Image Home installation file. See Downloading an Installation File of Acronis Software;
Select Install Acronis True Image Home and select Repair:
This will repair the installation and you will be able to successfully mount an image.
If the issue persists use the following algorithm to identify the issue:
- Update the software to the latest build. See Downloading the Latest Build of Acronis Software;
- Make sure the backup archive that you are trying to mount is the one of an entire hard disk or a partition. Backup acrhives of files or folders cannot be mounted. See Mounting an Image Archive Created from Individual Files or Folders Fails;
- If the backup archive is split, make sure that all the volumes reside in the same folder. See also Mounting an Image Spanned over Several CD or DVD Discs Fails;
- Verify the backup archive by means of the Validate Backup Archive tool. See also Troubleshooting Issues with Corrupt Backups;
- If there is an EISA partition (generally the service partition on a laptop) showing up on the last screen of the Mount wizard, do not mount it;
- Unplug or disable all USB and card reading devices (unless your backup archive resides on one of those), and try to mount it;
- If there is any encryption or security software, try temporarily disabling it, and see if this resolves the issue.
Let me know if you need further assistance.
Thank you.
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