TrueImage 2013 fails

I'm using build 6514.

I did a backup on a hard drive using a NexStar USB adapter.
No error messages occurred.

Now I'm trying to restore that backup to a brand new hard drive, and each time I try, it just says it failed, without any clue about why it failed.

So now I've tried to do a Clone operation instead of a recovery, and it fails as well, telling me to look at the log. I can't find any log file in the Acronis folder. I'm running Windows 7 Pro.

I know there have been issues with this source hard drive, requiring chkdsk fixes. That's why I am trying to replace it.

What should I try next?