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Unable to see source drives in Win 7

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I have a Dell running Win 7. I installed Acronis and when I tried to backup, there were no source drives. I went through many updates, clean, reinstalls, etc. with support with no luck. I brought a completely new computer and right out of the box, I installed Acronis 2013 (and the snapapi update) and it does the same thing! The source window is blank and I get a weird error saying I don't have sufficient privilges to do things like mount an image. I have NO additional backup software, no virus protection, etc right now and it still doesn't work.

Has anyone seen this and figured it out?

Thanks,

Allen

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Allen,

Did you have this problem before you updated the SNAPMAN.sys?

Have you installed TI for single user or all users?

Try the following, right click on the @013 installer file, select run as Admin, run and select repair install.

What model Dell PC and does it have any disk or Dell imaging utilities that are installed and running by default?

Yes, the problem was before and after the driver update. I have done complete "cleans" using the Acronis repair tool (with Acronis tech support) with no luck. It is installed for all users. I have tried to run as Admin, disabled UAC altogether at one point, and repaired my install all without luck. The particular model I am using now is a brand new T1650, but we have this problem on other Dells in our office. We even completely rebuilt a hard drive in one of them (a technote said there may be a corrupted MBR). No luck. I went back and forth with engineers at Acronis and they could not solve the problem. I generated reports and logs and all they could tell me was that something was blocking access to the hard drives, but this is a brand new computer with no software installed.

Does the Dell have any security settings in the BIOS (other than standard password protectin) or any security software that auto runs?

Can TI see external drives that are attached?

I don't believe it has any security settings in the bios (brand new PC and I haven't changed anything). If I boot from the Recovery CD (Linux app), then I can see the disks and I can back them up. None of the external disks show up as sources, but the external disks do show up as backup locations.

You might try this to see the destinations also as sources.
If the target is usb, try using a different cable and connector such as if usb3, use a usb2 cable and even usb2 connector.

Does this PC have just one drive or two drives of the same capacity and make?

I finally figured out what was causing this - A GPO that set the UserID's that could log on as a service and the ID's to backup and restore files.

Good to hear that you've solved the problem Allen. What is GPO in this context?

Normally GPO (Group Policy Object) refers to a set of Group Policies that can be applied at one time.