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upgrade offer question

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I had true image 2013 on my computer but no longer have it. I received an offer today to upgrade to true image 2014, if I buy the upgrade will it work on my machine since 2013 is no longer installed on it?

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The 2014 download is a full download. You do not need to have 2013 installed
To install an upgrade, you need to input the serial of th e 2013 version plus the serial for the new 2014 vesion. If you need the 2013 serial, If you registered your 2013 serial, the serial is availble to you on your Aconris webpage.

Thank you I will check but I believe I have the disc version so I should have that somewhere

I currently have the Trial version of 2014 True image. If I purchase the upgrade version do I have to uninstall the trial or just put the activation code in for the trial version.

Sorry to ask all these questions here but in the past I have not had good response from customer support. Just want to make sure I have all the answers before I put the money down for it.

Thanks

Hello Steven,

you can activate an installed application in help menu, no uninstallation is required. By activation you will need two serial numbers:

- Acronis True Image 2014 Upgrade serial number;
- Acronis True Image Home previous version serial number (upgrade or full).

This article might be helpful in finding your serial number. Usually in box versions a serial number sticker is affixed to the back of White CD Sleeve.

Grover, thank you very much for helping!