Upload/Download limited?

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Hi, since some day i registered for the 1 month free online backup trial...

I downloaded the stand alone client "Acronis True Image Online", login with my user and pass, and start to test this product.

I notice the upload and the download sre strangely slow, my connect is a 100mbit optic fiber (http://www.speedtest.net/result/2356877527.png), to wuala i upload always from 400kb/s to 600kb/s, i download even faster...

with acronis i upload/download from 120kb/s to maxim 180/200kb/s... :(

so i have 2 question:

1- The upload/download is limited? just because i have a trial or is the same for payng customers?

2- The "Acronis True Image Online" last update was on August 15, 2011, since then the client aren't updated... this is bad, i mean the client seems nice but lack in functionality and support...

i contacted the live chat about this 2 issue, and the operator told me to use the 2013 trial, to have the latest client feature... and is possible with trial 2012 i will have better upload/download speed...

To me this sound bad, i don't want install a trial with 1000 function when i need just 1, the online backup...

Fr, 12/07/2012 - 10:44
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Hello Cawalmedia,

Thank you for your post!

Concerning your first question the initial backup speed might be slower than expected when using Acronis Online Backup for the first time. This limitation is applicable for trial and full versions of the product. For more information about Acronis True Image Home Online Backup speed limitations, please follow this article.

I found your support case and it appears your two questions about initial speed limitations and the last update of "Acronis True Image Online" have been resolved. Please feel free to contact me directly if you need additional help.

If you have any other questions, please let me know

Thank you!

Di, 12/11/2012 - 13:45
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:(

sorry but seems you (and the ticket support) intentionally don't understand me... i talk about kB/s...

to wuala i upload from 400to 600kB/s in acronis from 120 to 180kB/s is this normal, yes or not?

Stop tell me the first back up is slower, com on im not dumb... i talk about something else...

"2- The "Acronis True Image Online" last update was on August 15, 2011, since then the client aren't updated... this is bad, i mean the client seems nice but lack in functionality and support..."

You ignored the second question... but i think this mean the true image online will not be updated at all...

Di, 12/11/2012 - 19:23
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 Hello Cawalmedia,

I would like to answer your questions.

  1. to wuala i upload from 400to 600kB/s in acronis from 120 to 180kB/s is this normal, yes or not?

We cannot say whether it is normal or not without investigation of your case. The final upload speed depends on many factors as where the Cloud Services Server resides, route to the server, network load in particular time period. What you have to check when you experience low upload rates is:

  • In backup settings check that no transfer speed limit has been set for connections.
  • Make sure that the closest Datacenter has been chosen for your account. Upload to servers in the US would be slower than to the DC in Strasburg if you are located in Europe. To create an account on the europeean DC, log in to the europeean Acronis website and create a new test account. And to the US website for the US DC accordingly.
  • You can use the tracert command to define the way data is being transferred to the DC and compare it to tracert output to other cloud services in order to see the difference.

In order to find out which DC is being used for your account and it's IP address, please contact our support team to keep this information confidential.

  2. "2- The "Acronis True Image Online" last update was on August 15, 2011, since then the client aren't updated... this is bad, i mean the client seems nice but lack in functionality and support..."

There is no information whether this product will be developed in future as a standalone tool. The product can perform all the functionality claimed and support is provided fully if any issues appear.

Please let me know if you have additional questions.

Thank you.

Do, 12/13/2012 - 10:21
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
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We've been troubleshooting upload speed performance for a few weeks. We have a 100mbps symetrical fiber Internet connection. The only traffic through that interface on our firewall is ABR Online, as we route all other traffic through our cable internet connection with a T-1 as backup. We have three servers with ABR11.5 v30328 and Acronis Online accounts. After detailed analysis, we are able to prove that each server is limited to 25mbps upload speed. If we back one up, our total utilization is 25mbps. If we backup two servers concurrently, our bandwidth uitilization is 50mbps. If we backup all three concurrently, our bandwidth utilization is 70mbps (approaching maximum). Since our large server is 1.5TB, and we based calculations on getting 70-100mbps throughput, this is a problem for us. I have been unable to find a technote that quantifies the per-connection throttling level of ABR Online. Has anyone performed similar analysis with different results?
Thanks,
Rich.

Mi, 02/27/2013 - 20:03
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