Acronis doesn't see the drive name properly
I have a Seagate 3TB Bakup+ drive. When I create a new backup Acronis calls it "SEAGATE BACKUP+ DESK 0404". That is OK but under that it says "Unknown Drive (L)". That is strange because I gave it the disk name as "3TB". All of my other drives are identified fine. So I reformatted it totally and got the same result.
What would be the explanation?


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No, it is more like this (I'm not sure how to paste. when I try it another window pops up and tells me to paste there with ctrl/v but that doesn't work with my browser - Chrome).
[ ] SEAGATE BACKUP+ 0404
[ ] Unknown Drive (L:)
But others are OK, e.g.
[ ] SEAGATE BUP SL 304
[ ] 4TB (O:)
Windows appears to be OK with the name because that name (3TB) shows up in all Windows's windows.
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Eddy, if you want to include screen shots / images, then click on the 3rd icon from the right on the lower line of tools in the editor panel (silhouette of mountains & sun) then upload the image(s) and then select to embed them.
Is there anything different about the L: 3TB drive when compared to the O: 4TB drive, i.e. in terms of the file system format used etc?
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>>Is there anything different about the L: 3TB drive when compared to the O: 4TB drive, i.e. in terms of the file system format used etc?
Only the size. Both are Seagate "backup" drives. But I don't use their software, I use Acronis.
Here is the inquiry data for 3TB:
***** STORAGE DEVICE DESCRIPTOR DATA ***** Version: 00000028 TotalSize: 0000018c DeviceType: 00000000 DeviceTypeModifier: 00000000 RemovableMedia: False CommandQueueing: True Vendor Id: Seagate Product Id: Backup+ Desk Product Revision: 0404 Serial Number: NA7E3TTB Bus Type: Usb Raw Properties: None
Here is the inquiry data for 4TB:
***** STORAGE DEVICE DESCRIPTOR DATA ***** Version: 00000028 TotalSize: 0000018c DeviceType: 00000000 DeviceTypeModifier: 00000000 RemovableMedia: False CommandQueueing: True Vendor Id: Seagate Product Id: BUP SL Product Revision: 0304 Serial Number: NA9S8NWM Bus Type: Usb Raw Properties: None
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I tried to past a screen shot of what Disk Manager shows but there is no "embed them" to select (after I did the upload) so I included the file.
Attachment | Size |
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482747-161406.png | 9.26 KB |
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I just noticed that Acronis thinks there is no file system. But Disk Manager says it is NTFS. See the attachment.
Attachment | Size |
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482759-161414.png | 8.78 KB |
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Eddy, can you try reselecting the same Destination in ATI for the backup task, and see if doing so resolves the file system identification issue here?
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