Acronis doesn't see the drive name properly
I have a Seagate 3TB Bakup+ drive. When I create a new backup Acronis calls it "SEAGATE BACKUP+ DESK 0404". That is OK but under that it says "Unknown Drive (L)". That is strange because I gave it the disk name as "3TB". All of my other drives are identified fine. So I reformatted it totally and got the same result.
What would be the explanation?
- Accedi per poter commentare
No, it is more like this (I'm not sure how to paste. when I try it another window pops up and tells me to paste there with ctrl/v but that doesn't work with my browser - Chrome).
[ ] SEAGATE BACKUP+ 0404
[ ] Unknown Drive (L:)
But others are OK, e.g.
[ ] SEAGATE BUP SL 304
[ ] 4TB (O:)
Windows appears to be OK with the name because that name (3TB) shows up in all Windows's windows.
- Accedi per poter commentare
Eddy, if you want to include screen shots / images, then click on the 3rd icon from the right on the lower line of tools in the editor panel (silhouette of mountains & sun) then upload the image(s) and then select to embed them.
Is there anything different about the L: 3TB drive when compared to the O: 4TB drive, i.e. in terms of the file system format used etc?
- Accedi per poter commentare
>>Is there anything different about the L: 3TB drive when compared to the O: 4TB drive, i.e. in terms of the file system format used etc?
Only the size. Both are Seagate "backup" drives. But I don't use their software, I use Acronis.
Here is the inquiry data for 3TB:
***** STORAGE DEVICE DESCRIPTOR DATA *****
Version: 00000028
TotalSize: 0000018c
DeviceType: 00000000
DeviceTypeModifier: 00000000
RemovableMedia: False
CommandQueueing: True
Vendor Id: Seagate
Product Id: Backup+ Desk
Product Revision: 0404
Serial Number: NA7E3TTB
Bus Type: Usb
Raw Properties: None
Here is the inquiry data for 4TB:
***** STORAGE DEVICE DESCRIPTOR DATA *****
Version: 00000028
TotalSize: 0000018c
DeviceType: 00000000
DeviceTypeModifier: 00000000
RemovableMedia: False
CommandQueueing: True
Vendor Id: Seagate
Product Id: BUP SL
Product Revision: 0304
Serial Number: NA9S8NWM
Bus Type: Usb
Raw Properties: None- Accedi per poter commentare
I tried to past a screen shot of what Disk Manager shows but there is no "embed them" to select (after I did the upload) so I included the file.
| Allegato | Dimensione |
|---|---|
| 482747-161406.png | 9.26 KB |
- Accedi per poter commentare
I just noticed that Acronis thinks there is no file system. But Disk Manager says it is NTFS. See the attachment.
| Allegato | Dimensione |
|---|---|
| 482759-161414.png | 8.78 KB |
- Accedi per poter commentare
Eddy, can you try reselecting the same Destination in ATI for the backup task, and see if doing so resolves the file system identification issue here?
- Accedi per poter commentare