Acronis 2015 is frequently non-responsive and crashing
Hi David, the idea of the forum I always thought was to help each other out - not the cynical view that you are suggesting. Perhaps that is because your 2015 version no. ? according to your post works fine - or taking your view on it, are you an Acronis employee ?
Mine - latest problem - after installing the latest Beta version they sent me my PC failed to boot this morning - not sure if the Beta caused this but have restored my C drive - was hoping version 2014 was on there and get a refund on this awful 2015 version.
Will re install the Beta test they sent again and see what happens.
All I can say David, is think yourself lucky ...
You are right peer to peer assistance... I'm not being cynical and happy to help anybody out ask the questions and I will answer them, I have given a description of my set up what more can I do? I am not going to feel bad that my copy works however!
And I am certainly not associated in any way with Acronis you can search my past posts to confirm that as I have been very bitter in the past
David
I have had some success with the Beta 5554 version and certainly the display issues seem sorted.
Mind you I have spent hours trying to get this far - I wonder what the going rate for Acronis Beta Testers is per hour ....
I wonder what the going rate for Acronis Beta Testers is per hour ....
Haven't you heard? You are paying Acronis for the privilege of beta testing the software.
The latest wrinkle in ATI2015 is that one of the windows that pops up when I launch it has the heading "Update". Sadly, the screen does not draw and I have no idea if this message is trying to tell me about an important new release. Probably not.
This saga has sent me back to sorting out issues with ATI2014, which is still installed on most of my machines. (I want to tidy up before I inflict ATI2015 on those machines.) Not a pretty sight.
It tells me that all my backups are valid, but try to move or consolidate them and the sky falls in. Missing bits, warnings to consult the logs, which tell me nothing about why that operation failed.
In theory, the new cleaner interface would make it easier for dimwits like me. Pity that idea doesn't work.
As others have said, mission critical software really can't afford to get things wrong.
PS I am really only posting so that I can increase my message count for the benefit of the "what are these upstarts complaining about?" brigade.
I've also been using Acronis for quite a while now without any problems. I just upgraded to the 2015 verison and reinstalled it twice and I've NOT BEEN ABLE to backup yet with this new version. The application just hangs without any indications or statuses. I've sent multiple complaints with my system logs and sttill no replies.
I have found similar problems!
I have now reverted to 2014, but I found that 2015, just went to sleep. I was trying to select folders, to open, to select items to back up! Initially, the first folder opened, but subsequent folders, failed to do so! Then I found that I could not navigate anywhere - 2015 was just locked up!
This happened several times, even after several clean installs - I have given up on 2015, until they upgrade the build state!
BTW Be careful, if you plan to restore your operating system, using this version; just look here!
I just tried beta 6003, but still have major lag issues. To be clear, unlike many of you, I have not had the program completely lock up. I have had it unresponsive for 5:30 mins, but it would correct itself. It also appears that my backups are still completing correctly. I have not tried to do a completely new backup (since they do not appear to work any better).
I am backing up to a shared network folder hosted on a Windows server, so that rules out strictly NAS issues.
I have sent log files back to the Acronis tech that has been working with me.
I have been using Acronis now for many years and I have always used the latest Acronis but I have found like many other users that when the fist model comes out it ALWAYS has many errors . After a few weeks the errors get correct but it sure takes the developers a long time to fix the errors .
Acronis always asks for feedback but they never respond or use the suggestions given. I think the designers have a lot to learn . I have been told the developers are Russian and the help desks are in Indian --ANOTHER PROBLEM -LACK OF COMMUNICATION .
I hope the developers read these blogs
I have been using Acronis now for many years and I have always used the latest Acronis but I have found like many other users that when the fist model comes out it ALWAYS has many errors . After a few weeks the errors get correct but it sure takes the developers a long time to fix the errors .
Acronis always asks for feedback but they never respond or use the suggestions given. I think the designers have a lot to learn . I have been told the developers are Russian and the help desks are in Indian --ANOTHER PROBLEM -LACK OF COMMUNICATION .
I hope the developers read these blogs
I have come to the conclusion that the best time to upgrade to 2015, is when Acronis release 2016!
From my limited experience, it take this company nearly 12 months to sort out the bugs that customers discover!
I have just upgrade to 2014, from 2013, and so far it works perfectly!
As yet, I have to discover what advantages, 2015, has over 2014!
Well, I broke down and uninstalled 2015 on my other PC. I reinstalled 2013 and it works just fine to my network server (File Server 2008). I have tried 3 different versions of 2015 and they all have an issue with NOT RESPONDING. I just sent 2 different DMP files to Acronis that I captured while the program was not responding.
Guess now we wait and see what happens next.
Norman
I too gave up on 2015. I posted a comment on the 2014 thread because, re-installing 2014 after uninstalling 2015 left me with a non functioning version of 2014 - the installed program kept reporting that it was not installed. I used Windows restore feature to return to the date before I installed 2015, but the forum leader provided some very useful advise on how to "properly" uninstall Acronis software. I did ask for a refund and it was there in less than 24 hours. I've been using ATIH since 2009, but even if the 2015 version works (eventually) it has lost too much functionality to warrant any more investment of my time and money. FWIW - the new interface is generally well thought-out.
Norman G
FWIW - the new interface is generally well thought-out.Norman G
Definitely. This "amateur" user prefers the new look over the old one, which confused the heck out of me, although it was probably superb for system managers.
The problem seems to be that Acronis messed around with too much stuff in one go.
Had Acronis stuck with the old features and the new interface, fine. Or the old interface and the changed features, although that would have provoked howls from those who used all that extra stuff that seems to have gone the way of the dodo.
Perhaps Acronis just wanted to get away from the perennnial accusation that updates are no more than cosmetic tweaks.
FWIW - the new interface is generally well thought-out.Norman G
Definitely. This "amateur" user prefers the new look over the old one, which confused the heck out of me, although it was probably superb for system managers.
And you are an expert?
David
Question, how do you purchase a version of TI 2014 on the Acronis home website? I have been there several times and I do not see it listed anywhere. Am I missing something? In my case I have been through the 2015 experience and I am waiting for an update that is as good as 2014; but in the meantime there may be many buyers who want TI 2104 now, especially if they read the forums. I understand that car companies don't aggressively advertise old models when then launch a new models, but it seems like in the 2015 case, it would be good business to provide that option, possibly with a reduced price upgrade option to 2015. Just a thought. Anxiously awaiting for TI 2015.
I can confirm that the user interface is very unresponsive. Like working on a terminal with 300bits/s ...
This is nearly unusable. Also, the interface is simple, but unintuitive.
FWIW - the new interface is generally well thought-out.Norman G
Definitely. This "amateur" user prefers the new look over the old one, which confused the heck out of me, although it was probably superb for system managers.
And you are an expert?
David
As I said, I am an amateur. But one who can read.
Someone deleted one of my posts!!!! I had made a comment on here about who the CEO of Acronis is and that he has both a Twitter account and a Facebook account. Someone removed it. Gee, I wonder why?
Norman
Someone deleted one of my posts!!!! I had made a comment on here about who the CEO of Acronis is and that he has both a Twitter account and a Facebook account. Someone removed it. Gee, I wonder why?
Norman
Perhaps the backup got lost.
I was talking with Boris L. about these issues. I gather he is one of the developers. Seems like a nice guy. He wanted me to send him a DMP file. In case you did not know you get that from the TASK MANAGER by right clicking on TrueImage and create the DUMP file. You can send the file to Acronis through the feedback tool in 2015. They might ask you to send one. I sent two. I captured the DMP file while the program was not responding. OH, the Acronis tool will not let you send a file bigger than 50 MB. I had to ZIP mine.
If you would like additional information shoot me and email. Maybe we can compare notes and help them with resolving this issue. My email address is: normandg@aol.com
Norman
Norman - Boris sent me a Beta version which is far more stable than the original version which is a step in the right direction. It seems though a lot of pre existing backup settings did not work and fresh settings were needed. Also, I noticed if you set validation as part of the backup settings it works but if you try to validate by itself it fails.
I am trying also the EaseUS backup software , as backup for backup of a backup - paranoid or what eh... just don't like the feel and layout of this 2015.
I understand from one of my responses from Acronis there is a bug fixed version in the pipeline as suggested on this forum - when though, wasn't said.
Must admit the EaseUS layout is far better and far more responsive, and doesn't look like Version 1.00 from some backstreet software house.
Must admit the EaseUS layout is far better and far more responsive, and doesn't look like Version 1.00 from some backstreet software house.
I have used EaseUS Data Recovery Wizard since the days when it did look like Version 1.00 from some backstreet software house. (Actually, it was version 2.0, now up to 8.5.) That software is one of the first things I put on any PC. So I've watched them grow over the past decade or so.
The interface is still a bit eccentric, as is some of the spelling of messages, but it does its job.
As yet, the company, based in China, has not joined the annual update bandwagon that seems to be killing Acronis. And the support at EaseUS – not seemingly Chinese speakers – is responsive and helpful.
Sorry for what you and other experiences ; I know how frustrating that can be ; a new version and suddenly nothing works as it should ; BUT , it so happens that on my PC I got no problem at all for now with that version ATI 2015 ; And it is not possible that I am alone to have a good experience -for now ; there are similar features like black screens appearing very shortly while the program searches the corresponding feature but otherwise everything seems to work perfectly well ; as I cannot be alone and I can't=t reproduce the problem you mention , I can only suspect that something goes wrong with your machine and /or System ; if you gave more details on your configuration it would help ; otherwise as you paid , why not turning to tech support ? they will do anything to bring the solution IF your problems are pertaining to the program which I doubt
My tickets are with Acronis Tchapaiev, so far no mention of my hardware / PC / Op Sys being the issue, a new Beta version was sent to overcome two issues, recreating the backing settings overcame another 3 down 1 to go.
To be honest each time you log a problem it does seem they request various dump files to be FTP'd across to them.
Hopefully your 2015 continues to function as wanted, and you are happy about the missing Tools.
there are similar features like black screens appearing very shortly while the program searches the corresponding feature but otherwise everything seems to work perfectly well
The appearance of "black screens", no matter how fleeting, is not working "perfectly well".
If there were two or three reports of issues, then yes, it could be down to
something goes wrong with your machine and /or System
Several of us have tried to post details here, in search of common issues. Sadly, this does not seem to be the case.
That some people have received beta versions that fix some faults is another sign that the problems are not all at our end, and that Acronis is addressing issues.
Of course, reports here are from people with problems rather than trouble-free operation. But anyone who has been through enough cycles of software updates will tell you that this one from Acronis is breaking records for the number of reports from people who have come up with different problems.
Glad it works for you. Perhaps there is something wrong with your PC.
That is strange . Tch support did not request system info from you? I am sorry ; I pretend to speak English fluently but some of your expressions are mysterious to me ";recreating the backing settings overcame another 3 down 1 to go" is unclear to me . which missing tools are you talking about ; the version I have and uptodate not Beta is build 5539 ; as soon as I installed I got an Update ; is that your case ?
Maybe I did not understand your problem ; could you be patient enough to describe it in a detailed way for a "poor " French native ?
Sending your system logs sems not to be enough to get an answer ; you should open a ticket and by doing this you will be able to join files and logs
Very funny ! Good piece of humor ; so because the program ( by the way build 5539 and NOT BETA ) seems to work perfectly on a complex system proves that something is wrong with my PC ?! So that means that Acronis delivers programs for wrong build PC's or wrong configurations ? I can see that you have double boot with one version win 7 and the other win 8.1 ; on which configuration do you have got the problem ? And what exactly do you experience ? Yes the forum is mostly for exposing problems eventually unsolved but there are also a few others - I believe many - who follow it just in order to Learn from others ; this is my case
'recreating the backing settings overcame another 3 down 1 to go' Sorry Tchapaiev I did spell Backup wrong and misled you - 3 down 1 to go was relating to the problem tickets I have raised with Acronis and they are/were dealing with. 3 sorted 1 not....
Tchapaiev I can assure your English is far better than my French ... Une bière, s'il vous plait - is my limit with French... :o)
One of the tools missing that I find worrying, is not being able to backup all your backup settings - which if you ever lose them, is a very time consuming thing to recreate.
Very funny ! Good piece of humor ; so because the program ( by the way build 5539 and NOT BETA ) seems to work perfectly on a complex system proves that something is wrong with my PC ?!
It's call irony. Probably accessible only to English (maybe also some American) readers.
I can see that you have double boot with one version win 7 and the other win 8.1 ; on which configuration do you have got the problem ?
It is the Windows 7 installation. (It isn't all dual-boot, I have a three machines with Acronis TI installed.) I bought a three-pack licence but don't dare try it on anything else after the disastrous first installation.
I have listed my issues elsewhere. Mostly a broken display – it does not refresh properly – and non-responsive operation. In other words, it is the user interface that I cannot rely on.
Unlike others, I am not bothered by some of the missing features in the new version. (There is a whole other discussion going on about that. ) I didn't use some of them and can work around others. But something as fragile as the current version, I have the same build as you, means that this software is not ready for serious use as as a "mission critical" package.
I have used Acronis since the early days and have updated on a regular basis and used the software as my standard backup product, having a few issues with 2014, mainly slow backup speed, I decided to purchase a 3 licence copy of 2015. While it appeared to work ok, the number of utilities that had been removed from the software, compared to 2014, made it not that attractive an option, so I requested a refund and removed it from my system. I am now running EaseUS as the back up product, until Acronis produce something better than 2015, oh it also had problems reading a number of 2014 backups.
Bonjour
moi j'ai une plusieurs bugs important avec la version de Acronis 2015 v 5539
j'ai ue prêt de 3 a 5 bug
que je suis revenue sur Acronis 2014
car la version actuel de Acronis 2015 v 5539
est trop buger
je comprend pas qu'il ose sortir une version commercial a 50€ aussi bug
et sur tout moins fiable que la 2014
les principal bug sont
1 ==> au bout de 3-4 sauvegarde partage du groupe de sauvegarde principal en deux
ce qui fais qu'en quelque temps
je me retrouve avec +5-10 groupe diffèrent
dont certains sauvegarde ne peuvent ce restaurer
2 ==> interruptions d'une sauvegarde la nuit par utilisateurs alors que jetait pas devant le pc
3 ==> recherche et ajoute de tout les ancienne sauvegarde de Acronis 2014 qui sont sur mon pc
dans la liste de sauvegarde
après suppression une a une des sauvegarde en trop
reboot pc
mais au démarrage il les recherche encore a nouveau
ce qui fais planter en fin de tache Acronis 2015 5539
après nouveau reboot
il recherche encore des sauvegarde et ce coup si plantage écran bleu
j'ai finis par restaurer une sauvegarde fiable de Acronis 2014 ou j'ai Acronis 2014 dessus
j'attend une sortie fiable du version supérieur de Acronis 2015 build 5539 >
I have used Acronis since the early days and have updated on a regular basis and used the software as my standard backup product, having a few issues with 2014, mainly slow backup speed, I decided to purchase a 3 licence copy of 2015. While it appeared to work ok, the number of utilities that had been removed from the software, compared to 2014, made it not that attractive an option, so I requested a refund and removed it from my system. I am now running EaseUS as the back up product, until Acronis produce something better than 2015, oh it also had problems reading a number of 2014 backups.
Seems that Acronis is making a lot of money...for competitors! Odd thing...Futuremark just released a new build of their 3DMark software today (build 778) just TWO DAYS after releasing 775. There was a glitch in the software, where in some cases it would cause the program to fail to run, with an error message. TWO DAYS to fix an issue. Very complex benchmarking tool that could be harmful to hardware if not corrected. Here...Acronis has been sitting on this defective build for how long????
I'm just trying EaseUS backup seems okay very easy to use - the screen layout is far more manageable and creating backups seems easy.
The screen layout on ATI 2015 is awful ... and there seems no way to alter it.
I have a few more days before my 30 days refund runs out on this 2015 ... but I am leaning towards dumping ATI 2015 unless they can sort this out, trouble is the silence is deafening from them .. not good ... I think they shot themselves in the foot with this 2015 version, tried to bring themselves into the 21st century and I'm sorry to say crashed and burned ..
Désolé Didier mais si vous pouviez essayer de décire votre probleme de façon comprehensible et détaillée ce serait bien; ce que vous écrivez est incomprehensible pour moi ( je suis français ,né en France , Français langue maternelle ; j'aimerais vous aider - ce n'est pas sur que je puisse mais faites un effort
je suis Français et ces compréhensible
ces plus tot dur a décrire les détailles des bug
et je veux pas être aider par quelqu'un borner par le Français
je fais de mon mieux
je peut pas faire mieux
les erreurs sont corriger
si vous me comprenez pas la ces que vous êtes pas un vrais Français
après le détailles des phrases est dur a expliquer en détaille justement sur chaque bug
Si les bugs sont corrigés c'est parfait ; pourquoi m'insultez vous ? Ce forum n'est pas un défouloir et il était impossible de comprendre quoi que ce soit à votre premier Post Bonne soirée .
non les bug sont loin des resolue temps qu'il y a pas une nouvelle mise a jours superieur au build 5539
et je vous insulte pas
ces vous qui m insulter avec mes fautes de Français
OK Acronis fans. Here is a little video for you all.
http://www.youtube.com/watch?v=jqhvSxiNQO8
Norman
non les bug sont loin des resolue temps qu'il y a pas une nouvelle mise a jours superieur au build 5539
et je vous insulte pas
ces vous qui m insulter avec mes fautes de Français
Je n'ai fait aucune reference à vos fautes de français ; j'ai insisté sur ce point pour vous dire que si vous tentiez d'expliquer mieux ce qui se passe chez vous , il me serait plus facile de vous aider qu'en anglais que je parle et que je comprends mais en français c'est plu simple pour moi ; si vous ne voulez pas de mon aide éventuelle , pas de probleme; mais avec ce que vous écrivez et vu la langue dominate sur ce forum il est douteux que qui que ce soit vous aide ; vous pouvez deposer un ticket sur la section support ; Acronis a des techniciens courtois qui parlent français et vous pouvez deposer des demandes en Français ; soyez sur qu'il vous demandera tous les details ....... Avec votre post on ne sait pas de quoi vous parlez sauf que vous êtes mécontent ......... Vous ne donnez meme pas la moindre idée sur votre configuration.....
Dear Norman , I looked to the video in full ; by the way I have first to congratulate you for this excellent video which shows that you are a master not a beginner ..... I seldom have consulted such a clear and detailed tutorial even if in this case it is just a demonstration of what occurs; fine , this said, I am a little bit surprised ; first of all , to indicate the target to the program you click twice on the indicated field on your PC , which in effect should be the same as clicking OK on the bottom right corner of ATI as indicated by your video ; why did you click twice on the requested target and not on this OK button ?
It probably leads to the same result but it's worth attempting ; supposing that the same result appears , what exactly are you fulminating at ? The time to wait until the program finds your server ? or your Nas or your remote drive ( I forgot what exactly you tried to backup to ) ?
As I understood from you video , the program takes 6 mn to find your target ; is that what you are complaining at ? Or did I misunderstand something? I must say that while the 3/4 of your video is remarkably clear , slow paced, and in a perfect English for somebody like me , suddenly you jump to something else which is not uninteresting but clearly not the core of the subject .
If I correctly got your point let me indicate what happens on my configuration ; somehow I am testing the program functionalities and there is a lot of questions of interest to me that do not appear here on this forum; So, I made a Backup of my C : drive ( system ) on a WD My Book duo which I use as a NAS ; My Book duo is therefore NOT attached directly to the PC but , my PC is connected through a mix of Wifi and CPL to my livebox (CPL through Devolo ) , and the book itself is connected to a plug of CPL through Ethernet ; unfortunately I do not remember what exactly happened but I somehow remember that I had to type the ip address of the server in order to indicate the target to ATI ; when that was done it took as far as I remember some time ( how long I do not know ) to be found and the backup settled ; the backup itself took about ONE DAY for about 400 GB ; next experience was a Cloud backup of my complete HD , which is about 600 GB and it's still going on since DAYS . All that said is that IF your problem is with the TIME to find the target it does evidently not depend on the program but upon the connections you have ; as the program in your case finally found the requested target what exactly are you complaining about ? On that issue your video is unclear unless I missed something . In case I completely misunderstood your point , please accept apologizes in advance; I am NOT advocating Acronis for itself ; as far as I know after numerous experiences there are 2 and only 2 reliable imaging programs and Acronis is one of them that's all my claim so far . Thanks in advance for your patience in answering
Norman I noticed that you navigated to the external source via your PC through a mapped location. Is the behaviour any different if you approach it through the Network route?
PS I would try it myself, but I have just launched TI2015 and after several minutes it is just sitting there, going nowhere, unable even to load the main backup window. Then again, it was able to tell me that my trial subscription to the on-line service is about to expire. (Would you entrust your data to a shower like this?)
Thanks for the feedback. Let me see what I can do to address your questions. You are correct I did double click on my mapped drive. It is the same if I click on it once and then click on OK. Also, when going through the “Network” listed I get the same response. I could have been a little more direct in the video. I did get a little off track. I was trying to complain about the program and its development without sounding like a raving lunatic. I also did not want to drag out the issue and bore everyone to death. If I had taken more time and lay out what I wanted to present it would have come out much better. I did this on the fly. The other point in the video I wanted to bring up, without being overly direct about it, was for people to reach out and complain to the source (the CEO). You would be amazed at the reaction you will get from a company when people start contacting the people at the top. Another is negative press will always get a reaction. My little video will not shake up the world. But if it gets the right attention you can bet someone will take action for all of us. There is no doubt in my mind that they knew about this issue but put the program out there anyway. Why? Just like in a retail store. If the product is sitting in the warehouse it is not generating any money for the company. They decided to put the program out and generate cash flow. They would, in turn, get a lot of feedback on the issues and be able to find where the problem is and fix it. My overall complaint with the program is with its performance. Second to that is them putting out a substandard product. I took Acronis 2015 on another PC having the same issue and replaced it with Acronis 2013 (which was on there before the upgrade). That version works perfectly.
I have the same issue no matter which way I attack the network drive (Server 2008).
TI2015 does not hang for me in the circumstances described.
It flawlessly connects to network locations with no delays.
Networks are notorious for causing all manner of issues. So what works for one person can fail completely for someone else.
Other operations are a different matter.
Glad to hear that it is working for someone. You are 100% correct. There are all kinds of things that can cause a network issue. Makes me wonder what is so different between Acronis 2013 and Acronis 2015 that talks differently with a network.
Makes me wonder what is so different between Acronis 2013 and Acronis 2015 that talks differently with a network.
I'd ask the same question about its interaction with the graphics interface. I have never seen any problems with TI2014, but TI2015 simply doesn't rewrite the screen. Huge slabs get blocked out.
And why does the new version hang around in the way that you describe? I don't see it with network access, but I do see it with other operations.