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Re-Install of ATIH 2012 asking for previous serial number

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Good morning Acronis folks. I'm trying to re-install my Acronis Home on after installing a new HDD. Upon going to my Acronis account online, logging in and downloading the install executable, I run it and am prompted by the install to provide my serial number. Upon entering the product serial number stored on my Acronis web profile I am then prompted for the serial number for the previous version of Acronis. This is a problem.. as I never owned any previous version. I purchased my Acronis online from the Acronis online store.

Any thoughts would be appreciated.

Thanks.

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Hello Thomas,

Thank you for posting and welcome to the Forum.

In order to install Acronis True Image Home with an upgrade serial number, you need to own a previous version. An upgrade is about half the price, that is why our software checks for the previous version's serial number when an upgrade key is used. Please take a look at the following article for additional information.

Please contact me via a private message if you would like to pay the price difference and purchase the full version.

Let me know if you have additional questions please.

Thank you.

I never owned any previous version. I upgraded to the currently registered version from the free version I downloaded from the Seagate Website.

Hello Thomas,

Thank you for replying.

In order to install Acronis True Image 2012 Home Upgrade, you need to have Seagate DiscWizard installed on your machine.

Please take a look at the following article for additional information to resolve this issue.

Let me know if you have additional questions please.

Thank you.