Aller au contenu principal

Migration with Plus pack

Thread needs solution

HI,

We wanted to migrate a Win 7 computer to a new Win 8 machine. Used TI 2013 with Plus Pack and had basic drivers on a flash drive. Seems to have been successful as the old files are on the new machine. Problem is that when I boot, I get to the Windows entry screen that asks me to choose which user to log in. However, neither the mouse nor the keyboard function so I am stuck. Tried to get to safe mode with the F8 key on boot but no luck.

Any ideas?

Thanks,
David

0 Users found this helpful

What version of Win 7 do you have? Was the computer enabled for remote desktop connections? That could be a way to get in and check the drivers...

HI,

It is Win 7 with Service Pack 1 and had been constantly upgraded automatically with whatever patches MS came up with. The remote desktop connection was not enabled.

I can do some file manipulation and copying by using an WinPE disk with Acronis on it to boot from and then using DOS commands. Keyboard works fine at this stage. Is it possible that the USB drivers didn't get transferred?

Thanks

Yes, UR deals with the critical drivers. Windows should be able to automatically find the other drivers USB, display, other devices

HI,

I am kind of lost right now. How would windows find the other drivers automatically and if it has not, then what do we do? I have been on a live chat session with Acronis but it has not been helpful.