Warning - backup destroyed by TrueImage

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There's not much anyone can do to help with this, but I'm posting this to warn others of what can happen. I started a backup from the TrueImage Home 2010 interface and then stopped it by clicking Cancel. The backup I was running creates incremental backups. It deleted the full backup on which the incremental backups were based, so they're now all useless and I don't have the chain of backups.

sam 05/12/2009 - 18:19
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thanks for the heads up. I cancel items all the time and have only had the current backup get canceled. Possibly you found a bug. However its also possible this is "normal" behavior if in your job defintion under "backup method" your have selected to create a new full after so many incr files. If so what might have happend was you hit that incr count and acronis was creating the new full which is what you canceled. And hence the new full never got created.
I remember reading posts about the first builds of 2010 deleting the old archive before creating the new full. People complained about this and I think later builds reversed the process so the old backup is deleted only after the new full created. I use chain2gen to manage acronis backups so I never hit this issue.

sam 05/12/2009 - 19:29
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Thanks, oracledba. I don't think it was because of a new full backup being created because when that happens all the other backups get left untouched; I haven't set it to deleted the previous backup chain.

Thanks for pointing out chain2gen. I'll have a look at that.

sam 05/12/2009 - 19:49
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Hello Dave and oracledba,

Let me address this situation.

oracledba, thank you for the good suggestions! Yes, that's true that we had the issue with backup deletion, but it's fixed in the latest build.

Dave, could please make sure you use the latest build (6053), which is available here? To get access to updates you should first register Acronis software.

I'd like to make sure all your queries regarding Acronis products are resolved.
Additionally to this, you are welcome to ask me any other questions concerning Acronis, and I will assist you further.

Regards,

mer 03/03/2010 - 11:00
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Alexander, thanks for getting back to me - 3 months after my original post. Better late than never, I suppose :)

mer 03/03/2010 - 11:16