Appliance died, replaced no backups

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Contributions: 2
Commentaires: 2

Recently the Acronis appliance died; went into reboot mode.
So, I replaced it.
Having dealt with this buggy POS for years, I assumed it was more or less like every other buggy half working always time consuming update and I have been correct so far.
I first tried touching all of the jobs, massaging every curve and cranny to make sure that each piece had been modified from the source VM to the job name and job credentials.
The jobs stayed stuck in deploying for a couple of days and did nothing.
So then I deleted about half of them and they are stuck in deploying withe the other jobs.
Then I noticed that the Machines with agents had an error for the appliance; so I deleted the appliance from the console and rebooted the management system. which restored the appliance to the machines with agents and now it's listed as "OK".
So, I still have the jobs stuck Deploying.
Who wants to try pissing in the wind to give me a solution?

jeu 11/12/2014 - 02:07
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 2
Commentaires: 2

So, while waiting for some traction here: I deleted all of the backup jobs, again and recreated them. Woohoo!
Next nightmare:
Tried to run a backup and I get
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_glx_pic_32256
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message: Failed to back up virtual machine 'AX2012R3'.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_tape_off_glx_pic_32256
Message: Failed to get archive URIs from location 'arl:/5F77A8AE-DF29-4515-A428-7C44BA23FEE5/1794C8F6-AAA0-4B00-8374-3A5E383AE83E'.
--------------------
Error code: 17
Module: 161
LineInfo: cbaf98c283a3b03d
Fields: host : ssgvsops01, $module : disk_bundle_tape_off_glx_pic_32256
Message: Failed to connect to the storage node.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields: $module : disk_bundle_tape_off_glx_pic_32256
Message:
--------------------
Error code: 17
Module: 173
LineInfo: 1c13eceb38328993
Fields: ServiceID : 34, $module : service_process_glx_32256
Message: Failed to connect to service 'ASN'. Destination host 'ssgvsops01' is unreachable or a firewall may be blocking the connection.
--------------------

Any suggestions?

jeu 11/12/2014 - 03:41
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Contributions: 22
Commentaires: 3800

Hi!

The last error indicates that the backup storage (Acronis Storage Node) is inaccessible by the hostname "ssgvsops01". Typically it is caused by incorrect/missing DNS settings in appliance network configuration - you can check it from the vSphere client in appliance console. Likely this is the main reason for why the tasks are stuck in "deploying" state. If this is not the case then you should contact our support team for assistance so that we can check the setup and environment via a remote assistance session to provide proper troubleshooting.

Thank you.
--
Best regards,
Vasily
Acronis Virtualization Program Manager

jeu 11/12/2014 - 14:33
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