Activation Problem

I upgraded Acronis 2015 Unlimited 3 computer license to Acronis 2016 Cloud and the activation failed. I am now running a trial version. This has been an ongoing issue for months. Why hasn't this been fixed? I opened a support case.
I performed the same operation on my other license and it automatically generated a new Acronis 2016 Cloud license.

- Se connecter pour poster des commentaires

I just wanted to provide an update. Acronis support did send me a key.
- Se connecter pour poster des commentaires

Hi Technogod,
thank you for the update.
This is true, that we allow only one automatic upgrade for an account, because according to current design we suppose that the user has only one Acronis True Image Cloud (Unlimited in previous version) under account.
We are working on making the usage more convenient and the registration/ upgrade process will be surely improved in the future.
Thank you for your understanding!
- Se connecter pour poster des commentaires

I just paid to upgrade to True Image 2016 and installed the program. When I run, I get a message window inviting me to Sign In, but the user name and password fields remain grayed out. Twenty minutes and still waiting to be able to input anything????
Fichier attaché | Taille |
---|---|
305001-123265.jpg | 47.2 Ko |
- Se connecter pour poster des commentaires