Huge problems with exclusions
I just freshly installed True Image 2017 v20.0 build 5554. I set up a new backup to the cloud with a variety of folder exclusions using the GUI. My .tis had entries like this:
<exclude>E:/misc/backups</exclude>
<exclude>E:/misc/iso</exclude>
But when I fired it off, it included them anyway, and I found entries like this in the service log:
<event id="31" level="3" module="23" code="2068" time="1481246615" message="Item 'E::/misc/backups' cannot be found or it is inaccessible at the moment." line_tag="0x1D89313997B1D45A" >
<event id="32" level="3" module="23" code="2068" time="1481246615" message="Item 'E::/misc/iso' cannot be found or it is inaccessible at the moment." line_tag="0x1D89313997B1D45A" >
I tried swapping the / for \ in the paths, but still got the errors, and it was still backing up the exclusions. I don't know if it having two : matters or not... there was definintely only one in the .tis.
Finally, out of desperation, I removed the <exception> entries, and added the paths to the File Mask exclusion list, like this:
<file_mask pattern="E:\misc\backups" />
<file_mask pattern="E:\misc\iso" />
That finally made it NOT backup the undesired folders. What a pain! Is there some way to fix this so exclusions can be done in the "normal" fashion?


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I was doing a "files and folders" backup, and UNselected various folders, which created the "<exclude>" entries in the .TIS. That is what generated the errors. I manually entered the Mask entries, which finally worked.
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Ok, thanks for clarifying which type of backup and how this issue arose, I would recommend raising a support ticket directly with Acronis for this issue, as it should be to exactly as you have described without hitting this problem.
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Well, I submitted a ticket, and got an irrelevant response and link to unrelated KB article. -sigh- I personally work in Tech Support, so this pains me more that it should... Try, try again I suppose...
I did find a semi-related post regarding patch 5555, that seems to address the issue of selected folders getting unselected when editing; maybe that will help....
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If the 5555 patch works for you please post that information back here. There clearly is a disconnect between desired exlcusions and a disk or partition created backup task. Thanks.
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Hello thirdman,
Thank you for reporting the issue. It looks to be the same as in the thread https://forum.acronis.com/forum/128000. Like I said over there, we are aware of it and are working on fixing it.
Regards,
Slava
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