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[SOLVED] Licensing problem "Unable to acquire quota for server"

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Hello,

I recently upgraded an Acronis Backup Advanced 11.7 installation to Acronis Backup Advanced 12.5.
At first everything went fine: I was able to configure via web-interface and installed my new license key "Acronis Backup Advanced Virtual Host Subscription License".
It wasn't until a bit later that I encountered several error messages, i.e. wasn't able to access some menus and the like.
So I completly deinstalled and then reinstalled Acronis.
The error messages are gone since but I can't use my license anymore.
It shows up as available but when trying to assign it, I get "Unable to acquire quota for server".
Already tried restarting the server and repairing Acronis via installer.

Any help is appreciated.

Thanks in advance.

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Have the same exact problem. Thank you for posting! Looking forward to an expeditious reply that includes the solution to this annoying issue..

Hello, please clarify the build number you use (top right (?) icon -> About). If I understand you correctly, the license was previously assigned to this machine before re-installation, right?

What about backup of this machine? Are you able to create and run the backup?

Yes, the license was used for the first time on the server to upgrade Acronis from 11.7 to 12.5

About is: 'Acronis Backup 12.5', 'Build: 8850'

When I set my backup plan to source 'complete machine' and devices to 'all virtual machines', an error message appears: "A license is required. One or more machines don't have a license assigned."

A backup plan for Exchange databases works just fine.

Some screenshots attached

Fichier attaché Taille
436447-142638.png 37.22 Ko
436447-142640.png 12.17 Ko
436447-142641.png 37.82 Ko

Such error might appear in attempt to assign a license to already licensed machine (known issue, internal # ABR-108594).

Try to revoke the license: drill down to the list of assigned machines, find your machine in the list and Revoke the license. After that assign the license again.

Unfortunatly the license shows 'This license isn't assigned to a machine/device.'
(as seen in 436447-142641.png above)

Then I suggest you to contact Acronis Support, they will help you.

Apparently there is no support for NFR-licenses. :(

The Acronis Support just fixed my problem using an internal troubleshooting tool on the host.

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Hello Stefan, please check your personal messages (click on My Account at the top of the page and then Dialogs)