Errors being reported on new Install

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 1
Commentaires: 0

I just finished installing Acronis Backup & Recovery 10 Update 3 (with Universal Restore) (Build 10.0.12497) on a Windows 2003 Server SP2).  On the network I have a Buffalo LinkStation NAS.  On this device I created a folder share giving the Domain Administrator full access.  Before configuring a backup I verified that the Administrator had full access to this folder share.

On the Server I mapped a drive to this new folder share, then I created a Personal Vault pointing to this mapped drive.  I created a new Full Backup Plan of the C:\ drive on this Server pointing to this Personal Vault.  The only backup options I selected were for an email notification.  I manually ran the backup.  The backup immediately failed with the following errors:

Task 'Full backup ('once later' scheme)' failed: 'Failed to open the metadata directory.
Additional info:
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c6870c
Fields:  IsReturnCode : 1, $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to open the metadata directory.
--------------------
Error code: 14
Module: 64
LineInfo: 97675718d2b52d17
Fields:  path : file:I:\
Message: Failed to open the backup location.
--------------------
Error code: 7
Module: 4
LineInfo: f35f747b3b21fb3d
Fields:  function : FindFirstFileW, filename : \\?\I:\*
Message: Error occurred while opening the file.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8bc
Fields:  code : 2147942403
Message: The system cannot find the path specified
--------------------'.

I assume the last three errors occurred because of the first error.

Your assistance is greatly appreciated.

Thank you,
David Waugh
Network Administrator
National Parkinson Foundation
1501 N.W. 9th Avenue / Bob Hope Road
Miami, FL 33136-1494
P: 305.243.2982
C: 954.218.4513
F: 305.243.5970
www.parkinson.org

mer 03/11/2010 - 20:02
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 24
Commentaires: 3268

Hello David!

Welcome to our Forum, it's nice to have you with us. I understand your concern and will be glad to help you.

According to the error message, the product cannt reach meta folder, were all backup information is stored.
'Failed to open the metadata directory.

This can be caused by the glitch during the installation. The easiest way to solve it is to:

  1. Remove all traces of Acronis producys with the help of Acronis Backup and Recovery Clean-Up Utility.
  2. Reinstall the software.

In case you would like to avoid reinstallation or the issue persist, please gather Acronis Info from the problem machine and submit a support case with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

ven 05/11/2010 - 18:11
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 1

Completely uninstalling and reinstalling is not a small task. I am having this same problem with the recent ABR11 release, but only on 2/15 backup plans. Are there any alternatives to fixing this?

ven 23/03/2012 - 12:13