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Unmount results in deletion of image file

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I unmounted an Acronis image file. Now the image file does not appear in the file system. I did not intend to delete the image file. I just wanted to unmount it. Is there any way to get it back?

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Strange, I've not seen that happen. Try rebooting to see if the .tib file reappears.

Kevin,
Can you describe the methods you used to perform the unmount?

Did you use the "un-mount" menu option from the Tools & Utilities menu?

or

did you RIGHT click on the mounted drive letter virtual disk and choose the un-mount option?

or

?

Just to clear things, you might try the "un-mount" option from the Tools Menu and that might help to clear settings if there is a conflict.

Please report your results because this deletion of backups via the un-mount command has never been reported before.

Thanks for your reply. I tried rebooting and the image file is still missing.

GroverH, thanks for your reply. The method I used to un-mount is "RIGHT click on the mounted drive letter virtual disk and choose the un-mount option". Image file is still missing. I have tried a couple of recovery applications (TestDisk and PhotoREC). But the image files they detect/recover are not viable.

Just for the heck of it. Open Windows Disk Management and see if it might be there without a drive letter?

No, never mind. I was confused for a moment.

this same thing has just happened to me, how can i get back my 500gb backup????

attached is the log file

Fichier attaché Taille
95955-100267.zip 7.06 Ko

this same thing has just happened to me, how can i get back my 500gb backup????

attached is the log file

Try rebooting to see if the .tib file reappears.

no its gone forever, i even tried to look on a file recovery program and its definitely gone :-(

Bizarre. How did you unmount it?

i went to unmount in the tools and utility tab, then i tried to uninstall acronis and it said i had to be an administrator.... i ran the acronis removal tool and followed step 1 and 2 then my computer rebooted and bluescreened on the loader screen with a 0x0000007B.....

so much for trialing the new 2012 version :-(

Hello all,

Thank you for your reports.

Could you please obtain Acronis system report available in the Help section and send it to me via  Private Message?

We are awaiting for your response. 

Thank you.

That's my log attached above and was obtained via the help section.

Obviously I've uninstalled the product now but that was the log I obtained when my backup disappeared