Disk Management Fails to Run

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Contributions: 1
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When I try to run disk management from within the management console I receive the following error:

------------------------------------------------------------------------
Error
------------------------------------------------------------------------
Internal error has occurred.
------------------------------------------------------------------------
Details:
Code: 9,764,873(0x00950009)
LineInfo: 0xD959F80CF9ECC3F0;

Module: DiskBundleEx_vs_32308
Message: Failed to create View.

Code: 9,764,872(0x00950008)
LineInfo: 0x77455347676E200E;

Module: DiskBundleEx_vs_32308
Message: Failed to load View.

Code: 3,539,346(0x00360192)
LineInfo: 0x490DC54208ACB935;

Module: DiskBundleEx_vs_32308
Message: Fdisk operation has failed.

Code: 1,098,775(0x0010C417)
LineInfo: 0x364A21F21393F568;

Module: DiskBundleEx_vs_32308
Message: TEXT_FDISK_ERROR_WINDOWS_VOLUMES_REFRESH_SNAPAPI_OPENVOLUME

Code: 9(0x00000009)
LineInfo: 0x2AACB7B2AB852AC;

Module: DiskBundleEx_vs_32308
Message: Unknown status.

Code: 65,520(0x0000FFF0)
LineInfo: 0xBD28FDBD64EDB8E0;

Module: DiskBundleEx_vs_32308
Message: The system cannot find the file specified

------------------------------------------------------------------------

Any ideas

Paul

lun 14/01/2013 - 22:35
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Contributions: 31
Commentaires: 1272

Hello Paul Choate,

Thank you for posting this message in our forum.

Can you please first, if the related disk drives are free of errors? This can be done by using the Acronis Report. I could identify some conditions, that lead to this error, if the disks are free from errors:

  • An Acronis Secure Zone haven been created on a not inizialised disk;
  • When an image backup is mounted before using the disk management;

Please check that the conditions above are not met in your situation.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

mer 16/01/2013 - 09:19
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Contributions: 1
Commentaires: 70

Paul, did you probably try to unplug all card readers
plus printers with card readers and then restart the Acronis Managed Machine service?
I did not need the Acronis disk management, but a printer's card reader made backups impossible for me - see today's http://forum.acronis.com/forum/39335 with the same error codes you have.

mar 29/01/2013 - 17:23