Backup Job Stuck at 0%
Hi There,
I am running the backup job. This job backup CCTV video files to disk and then replicate the backup to Tapes. For some reason , the backup job is now stuck at 0%. There are no error message, no log for the job. The job is stuck at 0% for more than 14 hours. I have tried canceling and restarting the job but the result is same. Acronis Backup version is 11.7 and it is running on Windows Server 2012. Any help would be appreciated.

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Hi,
Please share contact details of Support Team. I am unable to get it from my account. The Serial number is registered with a different account which I do not have any information about.
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Hi,
You should log under your current Acronis account (at account.acronis.com) and submit a licensing-related question from https://www.acronis.com/en-us/support/contact-us/ (to migrate licenses from old account for example):
Thank you.
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