Backups fail with "Unable to open database file" since update to Windows 10 1809

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Contributions: 3
Commentaires: 3

Hi.

I'm unable to perform backups since the day I updated Windows 10 to 1809. The symptoms are:

  1. Existing tasks fail.
  2. New tasks also fail.

These are the error messages:

ASYNC: Execution flow control job.
Additional info: 
--------------------
Error code: 4
Module: 249
LineInfo: 236aa8c5161dfba3
Fields:  TraceLevel : 1, $module : mms_vs_50420
Message: ASYNC: Execution flow control job.
--------------------
Error code: 4
Module: 249
LineInfo: 5ca4a58e87073833
Fields:  TraceLevel : 1, $module : mms_vs_50420
Message: DML transaction operation batch processing job.
--------------------
Error code: 4
Module: 249
LineInfo: 555753890b1a5df5
Fields:  TraceLevel : 1, $module : mms_vs_50420
Message: DML object updating job.
--------------------
Error code: 4
Module: 297
LineInfo: f3558890ad00ae7e
Fields:  $module : mms_vs_50420
Message: Statement cannot be executed.
--------------------
Error code: 14
Module: 0
LineInfo: f3558890ad00ae7e
Fields:  $module : mms_vs_50420
Message: unable to open database file
--------------------

And this is what I see in the management console:

Things I've tried:

  1. Update Acronis to latest build (11.7.50420).
  2. Creating new, clean tasks.
  3. Export, delete and import tasks.
  4. Reinstall.
  5. Uninstall, reboot, Acronis clean-up tool, reboot, reinstall, create tasks from scratch.

Nothing has worked. I have another computer, which came with 1809 out of the box, and it doesn't present the issue.

Thank you.

Cheers,

mprost

mer 06/02/2019 - 07:42
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Contributions: 0
Commentaires: 2016

Hello mprost,

according to the logs you attached, Acronis Backup 11.7 fails to open the Management Machine Service database on this machine.

To investigate this issue, please send us the following information after reproducing this failure:

Process Monitor Logs and Acronis System Information from the machine where the backup fails.

I have sent you an FTP link for uploading your diagnostic information in a Private Message. To access private messages click on My account at the top of a forum page and then to Dialogs.

 

ven 08/02/2019 - 18:53
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