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Exchange 2013 - The VSS writer of the Exchange server is not started in the guest system

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Ive installe agent on my exchange 2013 on windows 2012 r2 and when im trying to connect to the exchange server i get this error

 

The VSS writer of the Exchange server is not started in the guest system. For details about how to start it, see https://support.microsoft.com/en-us/kb/838183

 

This article is for windows 2003

 

What i need to do ? 

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Hi Patrick,

please check if the VSS writer is installed and listed using the "vssadmin list writers" command, see also 36200: Acronis Backup: VSS Troubleshooting Guide and don't miss section 1.4 VSS writers should be enabled and in consistent state.

I assume you are running a VMware or Hyper-V Guest, you can try to install the Agent for Exchange in addition, you may need at least CU1 Update for Exchange 2013.

Agent is installed on my vmware exchange server and im running exchange 2013 CU13

 

Here is the output 

 

C:\Windows\system32>vssadmin list writers | more
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.

Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error

Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error

Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {155e0c67-c433-457c-98b8-17185eb9e06e}
   State: [1] Stable
   Last error: No error

Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {b95afff4-3eee-4a34-9d99-73854a528e3c}
   State: [1] Stable
   Last error: No error

Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {be248643-4242-4f24-a68e-397b9ef2f674}
   State: [1] Stable
   Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {051c4b69-c61c-42fc-9d3e-929895091eba}
   State: [1] Stable
   Last error: No error

Writer name: 'BITS Writer'
   Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
   Writer Instance Id: {b3e8a764-f216-4f5d-847f-04af454fd20a}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {a01528fb-c4c6-4630-8962-7938c16911a4}
   State: [1] Stable
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {d2b74540-51ed-45c2-afc7-0b490b39f669}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {41e84f08-7dbb-47a0-84fb-f22000ce399a}
   State: [1] Stable
   Last error: No error

Writer name: 'MSMQ Writer (MSMQ)'
   Writer Id: {7e47b561-971a-46e6-96b9-696eeaa53b2a}
   Writer Instance Id: {c33e3691-f6c8-41ed-b56d-4fa07f4d715c}
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {1c20c043-f617-436d-8ac5-408fdd6b9237}
   State: [1] Stable
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {88ffbb77-9c32-4e0b-9287-e09fa1dcba22}
   State: [1] Stable
   Last error: No error

 

What should i do ? 
 

You may restart VMware Tools and see if "Microsoft Exchange Information Store" service is running (it should as vssadmin list writers shows it).

It is unclear what you mean by

when im trying to connect to the exchange server i get this error

Can you please post the full error message?

Same Problem. Alle Writers are active an stable.

But can not connect to Exchange in Backup-Job/ApplicationBackup.

Any Solution?

 

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Commentaires: 2016

Hello Markus,

please check your Exchange VSS writer - it could be stopped or not installed. Please use the free Acronis VSS Doctor tool to check it and fix the most common problems with VSS.

You can paste Acronis VSS Doctor's output here if you have any doubts.