Backup tasks failed

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Beginner
Contributions: 3
Commentaires: 7

Hello,

we have problems on one of our servers while trying to create a image of this system.
System: Windows 2003 Std R2 fully patched
Acronis Backup & Recovery 10.0.0.11345 Advanced Server
Empirum
We have had similar errors on this system using the builds 11105 and 11133.
That's why we upgraded to 11345 yesterday.
Actions we took to solve:
- enable 'use VSS' (default: disabled)
- disable the Virus scanner (default: enabled)
- disable the Multi-Volume-Snapshot (default: enabled)

We have a few systems (some with similar software installed) with various builds from 10286 to 11345 and none of these shows this error.

Greetings Oliver
--------------------------------------------------------------------------------------------------------------
Log Entry Details

Type: Error
Date and time: 12/9/2009 12:46:53 PM
Backup plan: Backup SERVERNAME
Task: Full backup
Code: 66,038(0x101F6)
Module: 1
Owner: admin@SERVERNAME
Message:
Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.
Error code: 0x70021
Tag: 0x2CBDD167CBCA95A4
Failed to enumerate open files on the volume.
Error code: 0x10C451
Tag: 0x14181C22EF45ADE7
Insufficient system resources exist to complete the requested service
Error code: 0xFFF0
code = 2,147,943,850 (0x800705AA)
Tag: 0xBD28FDBD64EDB8BC
---------------------------------------------------------------------------------------------------------------

Log Entry Details

Type: Error
Date and time: 12/9/2009 12:46:53 PM
Backup plan: Backup SERVERNAME
Task: Full backup
Code: 458,785(0x70021)
Module: 7
Owner: admin@SERVERNAME
Message:
Failed to create volume snapshot.
---------------------------------------------------------------------------------------------------------------
Log Entry Details

Type: Error
Date and time: 12/9/2009 12:47:04 PM
Backup plan: Backup SERVERNAME
Task: Full backup
Code: 11,863,304(0xB50508)
Module: 181
Owner: admin@SERVERNAME
Message:
Task 'Full backup' failed: 'Failed to run the backup and recovery engine.
Additional info:
Error code: 2
Module: 218
LineInfo: 600f7166ce397da7
Fields: $module : C:\Program Files\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the backup and recovery engine.
---------------------------------------------------------------------------------------------------------------

mer 09/12/2009 - 12:12
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 17
Commentaires: 2991

Hello Oliver,

Thank you for posting your question, I will be happy to help.

There are several steps you should perform to fix the issue. Please do the following:

1) Please enable Microsoft native VSS instead of the default Acronis VSS.

By default, Acronis Backup & Recovery 10 uses Acronis VSS Provider which interacts with Microsoft VSS to create volume shadow copies of the data, however the actual VSS snapshot created by Microsoft VSS is not used (Acronis Backup & Recovery 10 uses its own snapshot).

You can learn more on how to do it in this article. Sere if the issue remains.

2) Please use the appropriate batch files for suspending and resuming Windows services, the batch files and the description on how to apply the files are available in this article.

3) Please try to run the program with the VSS option enabled and Multi-volume snapshot disabled in the  default backup options.

Please let us know the results, we should be sure that the program runs flawless for you. If the issue persists, please let me know about it via  Private Message, I will provide you with the latest build of SnapAPI module, it can also solve the issue. 

If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.

Thank you.

lun 21/12/2009 - 12:46
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 3
Commentaires: 7

Hello Oleg,

unfortunately the steps you mentioned above were not successful.
I changed the Server to use native VSS but the Backup stopped with the Error "Insufficient system resources exist to complete the requested service"
The Hints in the Acronis KB-Article 2864 has been applied and the Value for PoolUsageMaximum in the Registry has been set to 60 as recommended in the MS KB-Article 304101.

At the moment the only working solution on this Server are independent Backup-Tasks:
- Disk-Image from Drive C (System) with verify
- File-Backup from Drive E (Data) without verify
VSS and Multi-Volume-Snapshot are disabled

Greetings
Oliver

jeu 21/01/2010 - 10:44
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 24
Commentaires: 3268

Dear Oliver!

Thank you for keeping us updated regarding the issue state.

I would like to suggest you one additional solution: the snapapi update, it may help to resolve the issue.

Please kindly check this article and download the SnapApi 512. Install it onto the machine in question, recreate the task and reproduce the issue, please.

I would like to kindly ask to pay accurate attention to the fact, that this version of snapapi was created for Acronis Backup and Recovery products line only.

Should the issue persist, we will need to take a closer look at the issue, so could you please kindly provide us with the following information: 

  • - Download AcronisInfo
    - Run the downloaded file.

    The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

    This information will allow us to take a closer look at the Acronis product state and logs.

  • Please kindly gather SnapApi logs for us: Run the installation file of the SnapApi select the "Enable Logging" option when going through the installation wizard. reproduce the issue and get the log file without closing the error window. The log file will be created on the C:\ partition and have the name in "snapapi[date-time].log" format.

Please kindly contact us with the information gathered.

Thank you in advance for cooperation, we will be awaiting for your reply!

mar 26/01/2010 - 20:40
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 3

Hi Oleg ,

I encountered the similiar problem as the rest faced. Do you mind helping me take a look?
I cleared my windows/temp folder from 400+ mb to 80+ mb. when you mention clear, do i clear all?
i have attached the error log file below. I had used the licensed product previously and backup 2 servers perfectly. Now i am experimenting with the trial version before buying. Please advice. If i lack any content or anything, you can contact me via service@medisol-solution.com.

Regards,
Max

Fichier attaché Taille
60409-94588.txt 33.22 Ko
ven 18/03/2011 - 10:05
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Contributions: 0
Commentaires: 3

Hi Oleg ,

I encountered the similiar problem as the rest faced. Do you mind helping me take a look?
I cleared my windows/temp folder from 400+ mb to 80+ mb. when you mention clear, do i clear all?
i have attached the error log file below. I had used the licensed product previously and backup 2 servers perfectly. Now i am experimenting with the trial version before buying. Please advice. If i lack any content or anything, you can contact me via service@medisol-solution.com.

Regards,
Max

ven 18/03/2011 - 10:05