Backups failed

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Acronis True Home Image 2010, latest build.
Trying to backup to external hard drive H. Full backup, six incremental, then repeat.
On Windows Explorer, H drive shows backups. On Acronis Task Management calendar, the backups show Failed. The Log shows two items each day, one shows twelve steps with successful completion, the second shows three steps, operation completed with errors. The error says "no such script" and a long script description.
Have talked to Acronis Chat several times, emailed them some files, haven't heard back in several days, can't find the Chat link on their website.

mer 03/02/2010 - 23:28
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Hello Richard,

Thank you for posting your question, I will be happy to help. Please accept our apologies for the delay with the response.
The traces of the previous tasks cause the error. To resolve the issue please do the following:
- Download a special Acronis utility;
- Start the Command Prompt from Start -> Programs -> Accessories menu;
- Run the following commands in the folder you saved the file to:
 
schedmgr task zap
schedmgr service stop
schedmgr service uninstall
schedmgr service install
schedmgr service start

This should delete all Acronis tasks on the PC. You should manage your tasks from the scratch. Execute a backup operation and see if the issue remains.
 
Please let us know the results, we should be sure that the program runs flawlessly. If the provided information is not clear or if you have any other question do not hesitate to post them and we will be glad to answer.
 
Thank you.
lun 15/02/2010 - 10:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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I wonder if I could join this thread as I have a similar problem.
I have a Drive-n-Go portable 500Gb backup device. After I installed, Acronis True Image 2010, I attempted to make a fullo BackUp of my laptop. First I did a full cleanup of the computer and then a Defrag as well as doing a Chck disk.
The BackUp stalled at about 40% with a message (from memory) that there was a corrupt segment/section on the Hard Drive. I told the programme to ignore all such events and the BackUp continued to the end. However, it then showed the BackUp to have 'Failed' in the log. Susequent backups each Sunday have continued to the end but all show the 'red' failure in the log.
I am concerned that should I need to make a recovery of this data, it will be unsuccessful.

Guidance please. Thanks.

lun 15/02/2010 - 17:49
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I am trying to run a new backup and I receive an error message Error #1722 - "The RPC Server is unavailable (0xFFF0)". Previous backups were successful.
What should I do?

lun 15/02/2010 - 22:15
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Problem solved. I had disabled Acronis scheduler in msconfig/Services. I enabled it and the backup worked fine.

mar 16/02/2010 - 09:51
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John Rushby-Smith wrote:
Problem solved. I had disabled Acronis scheduler in msconfig/Services. I enabled it and the backup worked fine.

Lucky you! I hope the resolution of my problem (above) will be as easy. :(

mar 16/02/2010 - 10:23
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Have you tried using Windows own built-in back-up instead of Acronis? In XP it's in
All Programs/Accessories/system tools.

mar 16/02/2010 - 13:09
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No, I haven't tried the Windows backup. Will look at it and see if it meets my needs. Thanks for the comment.

mar 16/02/2010 - 14:53
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Richard Greer wrote:
No, I haven't tried the Windows backup. Will look at it and see if it meets my needs. Thanks for the comment.

Ditto. Graham

mar 16/02/2010 - 15:14