B&R fails on both scheduled and manual backup

Thread needs solution
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I'm getting the following error on my B&RAdWrksttn:

Log Entry Details
------------------------------------------------------------------------------------------------------------------------
Type: Error
Date and time: 6/1/2010 3:04:16 PM
Backup plan: Backup 6/1/2010 2:00:30 PM
Task: Simple backup task
Code: 11,863,304(0xB50508)
Module: 181
Owner: active directory user name
Message:
Task 'Simple backup task' failed: 'Failed to run now: task timeout is over.
Additional info:
--------------------
Error code: 96
Module: 9
LineInfo: d6e6b1a4069ca504
Fields:
Message: Failed to run now: task timeout is over.
--------------------'.
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00090060

-------------------------------------------------------------------------------------------------------------------------

System is running win 7 64-bit and both AMS and license server all on same box as the ABR software. Backing up files only to a centralized vault.

Tried stopping and restarting the acronis services, deleted and reconfigured the backup job. Any suggestions?

Another scheduled task using ABR doesn't have any issues. It is volume/disk backup job using Acronis Secure zone.

Thanks.

mar 01/06/2010 - 19:23
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Commentaires: 4769

Hello Dave,

Thank you for bringing up this issue, I will do my best to assist you.

Most likely this issue is related to Acronis Scheduler Service default timeout, however, we do not have any known problems like this. I would really appreciate if you can provide me with additional information regarding it.

At what point of the backup do you get this error message? Immediately? Half-way? Towards the end?

Can you please navigate either, through the GUI to the centralized vault location and check if that backup has been created. Alternatively, you can browse for it in the centralized vault folder, but if there are many backups you may have problems finding it because of the Acronis specific file names.

It will also help us to determine the exact cause of this issue if you can create an AcronisInfo report from that machine as well as Process Monitor logs. You will need to start the Process Monitor utility right before this error message so that it can capture the relevant information.

Please use the following Knowledge Base articles:

1. AcronisInfo.

2. Process Monitor.

Just in case, you can also contact our support directly with the same information.

Please let me know if you have additional questions.

Thank you.

ven 04/06/2010 - 18:13
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Commentaires: 2

Hi just got a similar error. Can not see a soloution.

--------------------------------------------------------------------
Error
--------------------------------------------------------------------
Failed to run the backup plan.
--------------------------------------------------------------------
Details
Code: 589,920(0x90060)
LineInfo: 0xD6E6B1A4069CA504;

Module: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run now: task timeout is over.

--------------------------------------------------------------------
Backing up volumes to a local external HD.
ABR 10 Update 3 Agent Build 10.0.12497
Wiin7 64bit

ven 11/02/2011 - 12:22
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Contributions: 24
Commentaires: 3268

Dear Jonathan,

Welcome to our Forum, we're happy to greet you here. Unfortunately task timeout is a very common error and can be caused by several reasons. Could you please gather the information Anton requested, then open a support case with the diagnostic data attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

ven 11/02/2011 - 14:01