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Help Acronis Backup Recovery 11

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We are using the Acronis Backup & Recovery 11 Advanced Server, and installed the AcronisAgentCore.msi and AcronisAgentWindows.msi in a Windows Server 2008 Enterprise Service Pack 2, but when attempting to backup using Acronis Backup & Recovery 11 Management console, go the server, but it only opens the options to back up Data -> Virtual Machines and Files, Disks option in / Volumes, nothing appears listed, and wanted to make a virtual machine or image from this server, and without the option Disks / volumes this is not possible for some reason .... They would not be showing the discs?The disks are basic disks.Thank you!

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I also need help ABR11 will not allow me to backup a Fujitsu tablet to a portable external harddrive. It keeps erroring about online storage only. It's a wireless tablet that has no wireless capability when Acronis is running therfore online is not an option. I'll take True Image back anyday

Claudio, what will the following commands output?

sc query fltsrv
sc query snapman