Setting Archive Password

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Hi,

We are using ABR 10 Update 5 on a Win 2008R2 64 bit server.

When I try and create a backup task to a removable USB drive on another server, the Password Protection of the archive option is not available.

If I create the backup task and point it to a NAS, network share or a local hard disk the Password Protection option is available.

What am I missing? Why can't I password protect an archive that is being created on a removable USB Hard Disk?

Any help would be much appreciated...

Thanks

Duke

jeu 10/11/2011 - 07:57
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Hello DukeOfAwesome,

Thank you for finding time to open the thread regarding this issue. I would like to assist you with it.

I have carefully checked our internal resources - there are no known issues that would match your description. So we need some additional investigation data. Could you please provide us with the following info? 

  1. Acronis Info from the problem machine
  2. Screenshot of the issue

This data might shed the light onto the issue cause.

Let us know if you have any questions, we will be glad to help.

Thank you.

jeu 10/11/2011 - 14:42
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Hi Yana,

Please find attached the Acronis Info zip file and screen shot...

Duke

Fichier attaché Taille
82229-98128.png 39.8 Ko
82229-98131.zip 4.68 Mo
jeu 10/11/2011 - 23:22
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Beginner
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No I can help you
I have a similar problem to solve. I have only one backup password protected. I can make any new backup, password protected, but none that I have already started. Does that means you setup the same backup from scratch and then run it and once this runs OK, delete the original backup ?? My free support already expired in October so I need to get this information from this forum.
Can you help Yana????

Paul

lun 21/11/2011 - 04:43
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Regular Poster
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Hi,
Generally, if you do not see the password protection option, this means you are trying to add a backup to an already existing and password-protected archive.
Once you did the 1st password-protected backup, the 2nd, 3rd.. backups done with the same backup plan will be protected with the same password. You can check it by trying to recover from any of these backups. In other words, the password is set for the archive, not for each individual backup. There is no way to change or remove it. If you create a new backup plan and select the same archive as a destination, the software will ask you for the password. The backups you will do with the new backup plan will be protected with the same password.

DukeofAwesome,
in your case the archive may not physically exist on the drive, but its meta info is still stored there. This may happen if you are swapping USB drives. If you really need a completely new archive, try to use a completely new archive name.

lun 21/11/2011 - 14:26