License Problem
I had AB 12 build 3596 installed and fully working on a server. I uninstalled build 3596 and then clean installed build 3602. I can't assing the license to the server now. It says the license is used. Is there any way to release the license so it can be reassigned to this server?
- Se connecter pour poster des commentaires
Yes, configuration settings were removed. Now it is not possible to re-add the machine.
- Se connecter pour poster des commentaires
Have you tried to re-install the Agent to your physical machine?
When I re-added the machine it automatically installs the newer version, also no message appears license related although 1/1 license is shown in license overview. Maybe Acronis can reproduce this error.
- Se connecter pour poster des commentaires
Agent was reinstalled on the server. I am allowed to log into my account and sync successfully. The license is not reassigned and can't be added. The license overview is showing 1/1 with 0 licenses available.
- Se connecter pour poster des commentaires
The physical machine can be added again as long you don't sync licenses. Once synced the physical machine cannot be added and shows missing license error, so I can reproduce this error.
Even removing the Agent from target machine doesn't release the license in the Management Server. We should open a support request.
- Se connecter pour poster des commentaires
Thanks for your confirmation of the problem. I have submitted a support request.
- Se connecter pour poster des commentaires
Have you received a solution/workaround from Acronis?
- Se connecter pour poster des commentaires
Yes.
I'll send you a PM.
- Se connecter pour poster des commentaires
Hello. What was the solution or workaround Acronis offered for this issue? I reinstalled the agents on my 2 vhosts. Now, the management server reports 2/2 licenses in use, but upon checking which servers are using those licenses, it says "This type of licenses is not assigned to any machine or device."
I am not sure what needs to be done here, but so far tech support has been taking well over a week to figure out what the issue is. Any help is greatly appreciated.
- Se connecter pour poster des commentaires
Check your private messages after you log into the forum. See messages on the left of the screen.
- Se connecter pour poster des commentaires
Thank you Mustang. Your solution appears to have worked, and I was able to assign the licenses. Now however, I am seeing "One or more machines are not assigned a license" when backing up any of the virtual machines on the host. Perhaps it's time to open another ticket...
- Se connecter pour poster des commentaires
Glad to hear you could assign the licenses. Sorry, I can't help with the VM problem. I think you'll need to open a ticket.
- Se connecter pour poster des commentaires
Hello,
I have same problem - is it possible send me PM with solution/workaround?
Thank you!
- Se connecter pour poster des commentaires
Hi,
here also licensing woes, maybe you can PM me also the workaround?
THX
- Se connecter pour poster des commentaires
Hi,
I have same problem - can you send me workaround?
Thanks
- Se connecter pour poster des commentaires
I sent you a PM.
- Se connecter pour poster des commentaires
Hi Mustang,
Can you please send me the workaround?
Sorry for the necro...
- Se connecter pour poster des commentaires
Hi Castor,
Please check your Private Messages.
- Se connecter pour poster des commentaires