License Problem

I had AB 12 build 3596 installed and fully working on a server. I uninstalled build 3596 and then clean installed build 3602. I can't assing the license to the server now. It says the license is used. Is there any way to release the license so it can be reassigned to this server?

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Yes, configuration settings were removed. Now it is not possible to re-add the machine.
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Have you tried to re-install the Agent to your physical machine?
When I re-added the machine it automatically installs the newer version, also no message appears license related although 1/1 license is shown in license overview. Maybe Acronis can reproduce this error.
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Agent was reinstalled on the server. I am allowed to log into my account and sync successfully. The license is not reassigned and can't be added. The license overview is showing 1/1 with 0 licenses available.
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The physical machine can be added again as long you don't sync licenses. Once synced the physical machine cannot be added and shows missing license error, so I can reproduce this error.
Even removing the Agent from target machine doesn't release the license in the Management Server. We should open a support request.
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Thanks for your confirmation of the problem. I have submitted a support request.
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Have you received a solution/workaround from Acronis?
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Yes.
I'll send you a PM.
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Hello. What was the solution or workaround Acronis offered for this issue? I reinstalled the agents on my 2 vhosts. Now, the management server reports 2/2 licenses in use, but upon checking which servers are using those licenses, it says "This type of licenses is not assigned to any machine or device."
I am not sure what needs to be done here, but so far tech support has been taking well over a week to figure out what the issue is. Any help is greatly appreciated.
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Check your private messages after you log into the forum. See messages on the left of the screen.
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Thank you Mustang. Your solution appears to have worked, and I was able to assign the licenses. Now however, I am seeing "One or more machines are not assigned a license" when backing up any of the virtual machines on the host. Perhaps it's time to open another ticket...
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Glad to hear you could assign the licenses. Sorry, I can't help with the VM problem. I think you'll need to open a ticket.
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Hello,
I have same problem - is it possible send me PM with solution/workaround?
Thank you!
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Hi,
here also licensing woes, maybe you can PM me also the workaround?
THX
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Hi,
I have same problem - can you send me workaround?
Thanks
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I sent you a PM.
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Hi Mustang,
Can you please send me the workaround?
Sorry for the necro...
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Hi Castor,
Please check your Private Messages.
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