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Cyber Protect Home Office Install Problem

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Hello

I've just purchased a license for the latest version of Cyber Protect Home Office.

Cyber Protect Home Office fails to install because it states that I have two Microsoft patches which are missing.

These being:

kb4474419 (windows6.1-kb4474419-v3-x64_b5614c6cea5cb4e198717789633dca16308ef79c)

kb4490628 windows6.1-kb4490628-x64_d3de52d6987f7c8bdc2c015dca69eac96047c76e)

I've downloaded these two patches and both say that they are already installed.

I have a Windows 7 Home installed at the moment. Yeah I know it's old but it works.

Does anyone know how to work around this install problem.

Regards

Gavin

 

0 Users found this helpful

Gavin, welcome to these public User Forums.

I hit this issue back in 2021 when trying to install ACPHO on Windows 7 and never managed to resolve it.

See my YouTube video I made back then!

If you are going to stay with Windows 7 then you may need to re-think about what backup application to use, i.e. get a refund for ACPHO and buy a copy of Acronis True Image (2018, 2019, 2020, or 2021), or else go with an application from another company - see forum topic: Reflecting on a Post-ATI World

Note: you will need to go to a third-party seller such as Amazon for copies of True Image as Acronis no longer sell any of the older perpetual licensed versions.

Gavin,

I have Windows 7 on a virtual machine. I wanted to see this issue, so I installed ACPHO build 40729. It installed and activated with no problem. I have two suggestions for you to try:

1. When I installed the program, I selected Custom Install. Then I unchecked the boxes for protection and just installed the base program in the first checkbox.

2. I looked at Installed Updates in Windows 7. I saw that KB4474419 was installed. I didn't see that KB4470628 was installed. If suggestion 1. above doesn't help, you might try uninstalling KB4470628 to see if that helps.

Paul, that is a good suggestion about the custom install - that option wasn't available when I tried this back in 2021 and I haven't revisited it since it was introduced with build 40107 and later for ACPHO.

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Mustang wrote:

Gavin,

I have Windows 7 on a virtual machine. I wanted to see this issue, so I installed ACPHO build 40729. It installed and activated with no problem. I have two suggestions for you to try:

1. When I installed the program, I selected Custom Install. Then I unchecked the boxes for protection and just installed the base program in the first checkbox.

2. I looked at Installed Updates in Windows 7. I saw that KB4474419 was installed. I didn't see that KB4470628 was installed. If suggestion 1. above doesn't help, you might try uninstalling KB4470628 to see if that helps.

Hello!

Totally correct.

https://www.acronis.com/en-us/support/documentation/ATI2024/#40808.html

  • To use Acronis Cyber Protect Home Office on Windows 7, Windows 8, and Windows 8.1, you will need the following security updates from Microsoft: KB4474419 and KB4490628. See https://kb.acronis.com/content/69302.

If the issue persists after applying the suggestions please raise a ticket with our support at https://kb.acronis.com/content/8153

Best regards.