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Director 12 Compatibility with True Image 2016

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I have installed True Image Recovery Manager, so that at boot up I can hit F11 and invoke Recovery Manager without a bootable OS. This allows me to restore an image from a backup and get back up and operation quickly. After I did this I am no longer able to see my partitions in Disk Director 12.

I have attached a screen shot of what I get in ADD12 now. How do I fix this?

Thanks,
Steve

 

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Hello Steve,

Have you tried to deactivate Acronis Startup Recovery Manager and check if the issue still persists? Have you activated ASRM from the Windows application or using Acronis Bootable media? I would recommend to use a bootable media for that. 

Thank you,

Hello Ekaterina,

I do not see any instructions on how to deactivate the recovery manager. Yes I activated it from a Windows app. I understand using a bootable media for this, but I have a 32 gig USB flash drive and recovery manager does not like anything bigger than say 4 or 8 gig. This is why I separated the two pieces, but using the bootable version with F11 on my laptop, and using the USB flash drive to contain my backup images.

I can confirm that I could see my partitions prior to activated the recovery manager in BIOS. I would think two Acronis products would work nicely together? If you can confirm that having recovery manager setup in BIOS is the problem then I will figure out another way to handle my recovery scenarios. I would prefer to see them work together.

Thanks,

Steve

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Hello Steve,

Thank you for additional information! I haven't found any limitations on using ASRM together with Acronis Disk Director. The only one corecerns cloning: If you use an Acronis backup product, such as Acronis True Image Home, avoid cloning a disk that contains the Acronis Startup Recovery Manager (ASRM) component of that product. Otherwise, the machine might not be able to boot from the target disk.

I would suggest raising a support ticket for investigation.

Thank you,

I'gve got a similar problem:

For backup I use the TI2016, at last in June, now I want to change the partition of my HDD, which I use as a secondary disk in addition to an SSD (with the OS Win-10 Prof 64-bit and my directories).

The ADD12 did not find any partition, the log-file shows only

-------------------------------------------------------------------------------------------------------------------------------------
Details
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Typ:            Warnung
Datum und Zeit: 27.08.2016 13:04:46
Code:           1.048.576(0x100000)
Modul:          16
Besitzer:       Admin
Nachricht:      
 
ERROR:    0x0010C42C:0x0000
TEXT:     Einholen der erforderlichen Volume-Informationen fehlgeschlagen.
LINE TAG: 391BA231793BC7B1

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the text-field above translated: Error while getting the volume information
What can I do, to fix this problem?

Thanks