no boot file name received - Snap Deploy 3

Hello Allan,

Welcome to our Forum, it's nice to have you with us. I entirely understand your concern, and will do my best to help you.

I've checked all our databases, and found no known issue that would look like yours. So this situation requires investigation. Before we proceed with gathering the investigation data, please make sure that all settings are specified as mentioned in this KB article.

Should the issue remain, please gather the following data: 

1. Acronis Info from the machine hosting OS Deploy Server and Management Console
2. Wireshark
3. Acronis Linux Report from the PXE server

After that please kindly contact support directly with the information attached, and let us know the case number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Made a bit of a typo oppsss.

The error should say No boot filename recvied. Chnaged in the origanal post.

Thanks

I have tried uploading an error report, but after completing the questions on the page, i press submit and the page times out.

Dear Allan,

Thank you for your messages, and for keeping us posted, I really appreciate it.

I'm sorry for the inconvenience you've faced, and I'd like to help you with it. Could you please send me the information via PM? I'll be able to review it, and, if necessary, forward it to the Support Department.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

I got through to the chat support option.

They told me to update my PXE componant as there is an update to it. But the link he sent me doesnt enable to download anything just the instructions of how to update the software.

Thanks for your help.

Ok fixed the PXE boot problem.

And run into another problem.

I get the master image creation screen up and go through the options, but it doesnt let me browse the network, the only place it lets me put the image is on its own hard drive.
You would of thought that if i have deployed a PXE boot menue to the client, it surely knows where it has come from?

Anyway when i click on the Computers near me, nothing happens, i cant browse the network or nothing. (The network consits of my server with acronis installed, a switch and the client)

Thanks