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Build 5576 installed, program will not open

Thread needs solution

I just finished installing the 5576 patch build, and now I can't get the UI to open.

It opened once, to get me to agree to the license, but the UI was unresponsive. I closed it, thinking to open it again, but it won't.

I get the UAC prompt, but then nothing seems to happen.

Task Manager shows the following background processes:

- Acronis Scheduler 2
- Acronis Scheduler Helper (32 bit)
- Acronis TIB Mounter Monitor (32 bit)
- 3 instances of Acronis True Image Home (32 bit)
- Acronis True Image Monitor (32 bit)
- Acronis True Image Notify (32 bit)
- Acronis True Image Service (32 bit)

None of them seem to be using any CPU.

In addition to trying to run the UI, I also right-clicked on the hidden icon and selected "Status". The same thing (UAC then nothing) happened.

I'm using Windows 10 64-bit.

Acronis System Report did run, but it is too big to attach to this post.

I am going to try to kill the Acronis processes, and I'll post back if that fixes the problem.

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As I rather expected, killing the three instances of Acronis True Image Home (32 bit) did clear things out and let me run the UI. I was able to do a backup.

The "hidden" icon is gone, but that will probably come back when I reboot.