Problems with ATI 2016

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I created a backup of the Users directory on my Windows 10 system and tried to specify exclusions of d:\Users\MyUsername\Dropbox and d:\Users\MyUsername\OneDrive so as not to backup those directories which are already backed up to the Dropbox and OneDrive cloud services, but cannot do so - when I hit [Enter] to add the exclusion, it does not appear in the list of excluded files/folders.  The same occurs with any path that I try to add to the exclusions list. This looks like a bug to me.

More seriously, after completing the backup, I asked ATI 2016 to validate the backup and it failed, saying that it couldn't find the 5th backup file, which didn't exist, as actually there were only 4 files.

This gives me little confidence in True Image 2016.

I've since deleted the backup from within True Image and created another one with a different name and the backup and validation seems to have worked fine.

mer 25/11/2015 - 09:38
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Hi John,

I assure you, that the exclusions work fine in Acronis True Image 2016. Let me show you the process:

https://gyazo.com/b094bf8cbf6e7ff422a72f5b40192b50

https://gyazo.com/7ef3645eec9800baee23db43efb0c214

Then you choose the folder you want to exclude, and it will appear on the list. If it fails, please, provide me some screeshots of the issue. 

I am really sorry, that you had the issue with the failed validation, but sometimes some Windows configurations or hardware errors can cause backup issues, but that's what the validation is.

 

mar 08/12/2015 - 06:59
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi,

Thanks for the response, I don't see a button to bring up the directory choose dialog, all I can do is type in the path.

lun 08/02/2016 - 13:16
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello John,

I would recommend to re-install the software in the following way:

  • uninstall the product using the installation file (run installation file and select "Remove")
  • then clean up your %temp% folder (Start - Run - %temp% to access this folder) and reboot your PC
  • install the software anew (if any antivirus software please deactivate during installation)
  • Check if you can sucessfully add custom exclusions to the list.

Thank you,

jeu 03/03/2016 - 15:37
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