error message has every backup directory c:\programdata\microsoft\playready french user

hello,
For a month and with each backup, I have this message
| niveau de suivi: Attention
| line: 0xce542e14da203bbf
| fichier: k:\8041\archive\backuper.cpp:928
| fonctionnalite: Archive::BackupOperation::ProcessItems
| line: 0xce542e14da203bbf, k:\8041\archive\backuper.cpp:928, Archive::BackupOperation::ProcessItems
| Path: C:/ProgramData/Microsoft/PlayReady
| $module: ti_demon_vs_8041
| niveau de suivi: Attention
| line: 0xce542e14da203bbf
| fichier: k:\8041\archive\backuper.cpp:928
| fonctionnalite: Archive::BackupOperation::ProcessItems
| line: 0xce542e14da203bbf, k:\8041\archive\backuper.cpp:928, Archive::BackupOperation::ProcessItems
| Path: C:/ProgramData/Microsoft/PlayReady
| $module: ti_demon_vs_8041
Thank you for your reply


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sorry,
I send you the log file
thank you for your message
Fichier attaché | Taille |
---|---|
410643-138334.log | 3.15 Ko |
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PlayReady is a DRM (Digital Rights Mangement) tool provided by Microsoft. It provides rights management of content including encryption. I would suspect that this tool, given its function, may not be compatible with True Image for backup.
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Yes indeed, I know it is a DRM, but what to do to remove or ignore this message
tank you
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Gilles, you will need to set an exclusion for Path: C:/ProgramData/Microsoft/PlayReady which may be being included through a link in your source data selection: Créer une archive de sauvegarde Depuis : C:\Users\gilles\ Q:\
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merci steve
I proceed to the exclusion of this directory
exclusion: *PlayReady*
gilles
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Hello Gilles,
The message is not really an "error" in Acronis terminology. There are 3 levels of messages in the logs: 1) "informational" messages, that could be safely ignored, 2) "warnings" that may be of an interest to the user, and 3) "errors", which mean a serious disruption in the program work. According to the log, the message in your case has the second level of importance, warning:
"| niveau de suivi: Attention"
We should look at this part of the message: "Le lien cible n'a pas été sauvegardé.", meaning that a link's target was not backed up. There is a link somewhere in C:\Users\gilles\ or Q: that points to a folder outside of these locations. Namely, that link points to C:\ProgramData\Microsoft\PlayReady. Acronis True Image backs up only files and folders that were selected for backup (C:\Users\gilles\ and Q:). Elements outside of the selection are not backed up (C:\ProgramData\Microsoft\PlayReady).
Regards,
Slava
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