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NAS Drive IP Change, Endlessly Checking Credentials

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Hello,

I upgrade my network occassionally. So, when I have to change the destination of the backup, I always get this....

As you can see, I did change the destination to 1.16, but the backup still thinks 1.13.  And then when I reset the source, I get multitude of 'check credentials'.  After that, I can finally backup.

Why is this happening and how to fix this permanently before I go to another backup software.

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Dean, welcome to these public User Forums.

This behaviour is correct as far as I understand as you are changing the address of the destination location and ATI wants to check your credentials on the old destination when you want to change the task configuration settings.

The way around this would be to use a static IP address for your NAS so that this type of change is not happening or needed.

If you are trying to continue the same backup task and version chain, then you would need to remove the existing backup task, then use the option to 'Add existing backup' and navigate to the most recent backup file on your NAS in the new destination location, then reconfigure the task settings needed.

The next time you make such a change and you get the popup credentials prompt look for an option button to Edit credentials.  Choose that if it appears and reenter your credentials.  That is the only way that I know of to avoid multiple enter credentials prompts. 

The latest upgrade of the app may have changed what I described above so the Edit button may no longer be present.  If it is not then it needs to be put back.  The button will appear at the bottom of the prompt popup if it still exists.

In some older versions of Acronis (I believe this was fixed in the current version of 2018 and newer, but could still exist where some compounded upgrades over time occurred), in order to update the NAS credentials, you would need to delete them in the registry and then go back into the Acronis GUI.  

HKEY_CURRENT_USER\Software\Acronis\Connections\smb

Ideally, you would just be able to update as per Enchantech's recommendation - if prompted in the console.  If you're not getting that prompt though, please see this KB Article:

https://kb.acronis.com/node/58004/

Applies to: 

Content

  1. Quick solution
  2. Localizing the issue
  3. Where Acronis True Image 2016 stores credentials for accessing NAS/network shares
    1. Different forms of entering NAS user name
  4. Known issues and solutions
    1. Issue: Backups start failing after changing password for NAS account
    2. Issue: Different sets of NAS folders/shares are shown in Windows Explorer and Acronis True Image 2016
    3. Issue: Backup to NAS fails due to wrong credentials while NAS could be browsed successfully in software`s graphical interface
    4. Issue: "Enter your Windows credentials" prompt is shown when accessing the NAS as mounted network drive in Windows.
    5. Issue: Correct credentials for NAS are not accepted after entering wrong credentials at least once
    6. Issue: Acronis True Image cannot access NAS by a user with a blank password

Quick solution

First steps:

  1. Create a new test backup task
  2. Check if NAS can be accessed in Windows Explorer
  3. Try copying a file from Windows to the folder for backups on NAS

If the issue persists, try re-establishing connection to NAS:

  1. Reboot PC, router and NAS
  2. Make sure that True Image window is closed
  3. Clear credentials cache for SMB connections by deleting registry key HKEY_CURRENT_USER\Software\Acronis\Connections\smb