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Acronis True Image: Recovery does not start after reboot

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Goodmorning In a pc with windows10 (UEFI) I try recovery the SO disk to a previsually backup tib, I start ATI, I select recovery, disk, destination disk and clic start, the SO ask me to reboot the system, i confirm, after reboot, the system boots directly to Windows. Acronis True Image does not start in boot mode and the recovery/other operation is not performed, only way is enter in bios and select every time the acronis loader for first boot priority, at the next reboot the acronis loader is not available. Is there some possibility that fix this, i don't want enter in bios or select the boot drive manualy, i need to recover the so directly from ati in windows. Thancks

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Luca, welcome to these public User Forums.

Sorry but the behaviour you have described is caused by the BIOS in your computer, not by ATI.

Personally, I would avoid doing any OS recovery when starting from within Windows as this requires that the Windows BCD is modified to enable the computer to boot from a temporary Linux OS, and could potentially leave you with an unbootable system if the BCD is left unchanged.

I would recommend creating the ATI rescue media and booting directly from this when wanting to recover the OS drive.

See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media
KB 63226: Acronis True Image 2020: how to create bootable media
KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

Hi Steve,

I understand this explanation but that doesn't change the fact that Acronis is not doing what it is supposed to do and more importantly it is not doing what it is telling the user it will do i.e. reboot and restore the drive

If Acronis is not able to provide a safe way to reboot a Windows 10 UEFI pc and perform the restore, then it should not offer that option to start with.

I just wasted 2 hours trying to make it reboot and restore before I found this post.

This post is offered as a solution for HP computers. https://kb.acronis.com/content/62716

Maybe it’s not even working and if it is working why can’t it work for all other computers?

Dominic,

Your computer may not be an HP but it obviously uses the same bios.  It is this bios that is the cause of the issue not Acronis.  In fact, Acronis is working correctly here.  It si attempting to take your system disk offline by rebooting your machine into a Linux based environment to perform the restore operation.  This is the best practice safest way to perform a system disk recovery.  The problem you are experiencing is that the bios is written in such a way that it prevents the reboot into the Linux environment.  I suspect this is by design as a security measure by the bios manufacturer.  In such cases the user must intervene and take extra steps to get things working.

Glad you found a solution in the Acronis KB.