Download problem?

As I understand it, for users with subscription licenses, ATI 2020 should be available by going to their Acronis Account page, selecting Products, and clicking "Downloads" in the Acronis True Image section. I do that and the page hangs flashing three dots. I've tried a number of times today, waiting at least 10 minutes in one of the tries.
Is this just an indication of an overloaded download server, or is there some other way I should be trying to do the download?


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I too downloaded the files via my account without any problem. But that was after the initial rush to download as ATI 2020 was released overnight (Melbourne Australia) so I did not get around to downloading until 10 am (+ 10 UTC). My notification email came in at 2.00 am Australian Eastern Standard Time.
Ian
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I was able to do the download with Chrome but not FireFox. Odd. Of course it could be that activity had backed off by the time I tried Chrome.
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