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I can't uninstall True Image 2020 in order to start fresh with a new backup

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Hi,  I can't find this exact issue discussed.  I have about 5 source complete disks or folders that each has it's own backup on an external harddrive.   For a couple of weeks the backups have been failing saying something  'URL is invalid' or  no target drive.   I've tested the target drive using Seagate software and no errors.  I can write/read/delete files from it myself .  Oddly enough I've just manually started on e of the backups and although it through up several alert windows saying 'invalid URL'  it later says ' backup successfully completed'  and this is confirmed by looking at 'cleanup versions' option.  On another of my backups the interface shows a source but now a blank destination.  When OI clicked on change source I got a message saying ' An Error has occurred while obtaining the locatino information.  If I try and delete a backup using the Acronis delete completely  option I also get the 'Invalid URL window (actually 8 windows).  It did however delete the backup from the interface and I was allowed to regenerate it using the identical source and destination.       I'm not convinced it's a hard drive issue but I may get a new one - in which case I need to completely delete any trace of Acronis.  In frustration I tried to do this the other day using the windows 10 built in mechanism   and it wouldn't uninstall it for some reason.   I'm in a Catch 22 sittuation.  Can't fix the current backups or delete it to start from scratch.  Can anyone suggest a solution?    I really appreciate your help.   Thanks Simon

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Simon, welcome to these public User Forums.

If you need to reinstall ATI 2020 then you can do so by doing a Repair Install instead of needing to uninstall it.  A repair install just requires that you run the ATI 2020 installer and then take the Repair option when it is offered.

For the issue with either the source or destination drives for you backup tasks, it is normally sufficient to just reselect these for the backup task providing that these are local drives and the destination is not a network device or drive that has changed its IP address.

If you do need to do a complete uninstall of Acronis, then the recommended method is to first try uninstalling via the normal Windows Programs & Features process or Settings > Apps option to uninstall, then run the Acronis Cleanup Tool to remove other residue.  Doing this will also remove all your backup task information and settings unless you have exported this to a zip file using the option at the bottom of the GUI Settings panel.

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Hello Simon!

Could you please tell us if was possible to resolve the issue?

Thanks in advance!

I have resolved the issue by creating a lot of space on my backup drive then creating new backups of my disks/partitions then deleting the old ones.

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Simon Dundas wrote:

I have resolved the issue by creating a lot of space on my backup drive then creating new backups of my disks/partitions then deleting the old ones.

Thanks for sharing the solution and I am glad you managed to solve the issue.

Cheers.