Link to newest SnapAPI?

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Hey,

I was wondering if I could get a link to the newest SnapAPI installer? I'm supporting a server with True Image Echo 8398 installed and its developed a problem with the server hanging just as acronis begins to run it's backup for the night forcing a hard reboot to recover. I've encountered this a few times before and normally reinstalling SnapAPI will clear it up.

Thanks,
Alex Frangis

mer 27/10/2010 - 21:59
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Hello Alexander!

Welcome to our Forum, we're glad to greet you here! I understand your concern, and will be glad to help you.

I will send you the link to the latest version of SnapAPI drivers via PM in a minute. Please install it, and check whether the issue remains.

Unfortunately Echo products aren't updated anymore, as well as their components. In case the installation of this update won't solve the issue, we will need Acronis Info from the problem machine.

Please gather this information, and submit a support request with the information attached. Keep in mind that should there be any procrastination with the reply, you can always specify us the case number. We will do our best to speed up the process.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

mer 03/11/2010 - 14:16