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Acronis True Image 2015 for PC - Update failed

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Message is:

Installation has failed.
Fatal error during installation
Access is denied
Failed to check a serial number.

This doesn't help me figure out what happened.

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I have the same issue.
Installation has failed.
Fatal error during installation
Failed to install due to previous version of driver is marked for deletion.Reboot
Reboot and try installation again.
The specified service has been marked for deletion
Failed to check a serial number.

What does this mean? Did the reboot. Same result.

Did you uninstall 2014 before you made the installation?

In this case reboot the system and check that you do not find any services named with Acronis.

I rebooted before I posted. Yes 2014 is installed, no services are running. Tried again and same result.

You're supposed to be able ti install ati2015 over an ati2014 installation. However, uninstalling ati2014 first might help in some situations. You might also run the cleaner before installing ati2015

https://kb.acronis.com/content/34876

 Make a full disk backup before uninstalling or installing so you at worst you can get back to where you started.

Hi Scott. I think the problem was that I was not signed in to my account. Once I did that the update completed without an issue. That is all I did, so this is my best guess. Now my update is working.