ATIH 2011Plus Pack - Specified File Does Not Exist

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I have a file back up set to run each day. The back up is to a USB external drive attached to my network router. This morning, I received the error message, "The specified file does not exist" and it gives me an option to retry, browse a new location, or quit. I quit and went into the software to check the network credentials and they appear correct. I tested them and they worked. I also tried to run the back up manually. It gave me the same error. When I selected the option to select a new location, I was able to click through to the networked USB drive and to the correct partition. But, it wanted a file name. I was afraid to give a file name as the system is supposed to run automatically and I did not want to mess up the automated settings.

I have checked the obvious things based on reading similar posts; network credentials, back up space, if I had deleted any folders from the data being backed up (had not).

I am running Windows 7 Home Premium 64 bit. I am using Acronis True Image Home 2011 Plus Pack build Update 1 Build 6597.

As a final comment, I have a separate back up set up to back up my Pictures and I just ran it manually and it worked fine.

I have attached the ATIH log.

Thanks

Tim

jeu 20/01/2011 - 21:24
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Hello Timothy!

Welcome to our Forum, and thank you for finding time to report about the issue. I understand your concern, and will be glad to help you.

Thank you for the log attached. According to it, the product cannot find the location \\...PARK\THR\ACRONIS\... IN order to localize the issue, please specify the path in the following way:

\\[ip-address]\[folder]

Should the issue remain, we'll need to take a closer look at the problem. Please gather the following diagnostic data: 

  1. Acronis Info
  2. Wireshark

After that please submit a support case with the information attached, and let us know it's number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

ven 21/01/2011 - 19:02